John's Moving & Storage
Laurelbrook, Raleigh, NC

John's Moving & Storage Reviews

4.6 stars based on 89 reviews

Featured Comments:

• C

  Charlotte Harrison

  1.0

  This is a long review but if you are considering hiring John's Moving and Storage, please read it in it's entirety and then hire someone else to trust with your belongings. I hired John's Moving and Storage based on a recommendation from a neighbor who had used them a month before our move. The quote process was easy and Jamel was very responsive and I thought thorough. We went through our home room by room and discussed what we planned to move ourselves and what we wanted them to move. I explained that we had some very heavy furniture pieces and Jamel said that they would send a crew of 4 people and it would not be an issue. I also asked if their crew was experience in how to move a Tempurpedic adjustable bed and mattress and he confirmed that they were. On our move day the crew showed up at 10:15 (quoted time was 8:30 to 9:30AM.) The crew that came to our home (with the exception of Deion who was the crew leader) seemed very inexperienced and one gentleman even told my mom it was his second day on the job. Jill told me before our move that they were sending an extra person at no charge to us and I'm assuming he was there to train with the team. At ~4PM, after 6 hours and moving only a portion of the items they were supposed to move, the truck left our old home to come to the new house that is only 13 minutes (8.4 miles) away. When the truck hadn't arrived at the new house a little before 5PM, I began calling the number that called me that morning (to say they were on their way) with no response. I called the office and was told that Jill would be contacting me. She and I began communicating by text and she told me she was trying to locate the crew. Around 7PM a couple of the crew members showed up at my new house in a car and I asked them if they went to dinner. They told me yes and that the truck was lost and the driver's phone battery died (what they used for GPS) and he didn't have a charger. At 8:07PM the truck showed up and sat down the street in front of our neighbor's house and finally came down to our house about 8:15. At 11:19 that night Deion came to me and said the crew was tired and they were making mistakes and damaging items. I asked him to please contact someone to see if they could get permission to come back the next day and he thanked me, called someone and told me they would be back with a fresh crew the next morning. This request unfortunately came after we witnessed them shatter a microwave, drop my front load washing machine on the flagstone front porch because it was not strapped to an appliance mover, not wrap any furniture the way we were told it would be during our estimate meeting and we had several items damaged. The crew showed up just after 8AM the next morning and did not leave my home until 5PM that night. We were not able to finish in time and had to take an extra day to move out of the old house. The next morning their manager showed up at our new house with a bouquet of flowers for me and apologized for how messy my move was and that the team was not able to get it done. I walked him through my home and showed him the pictures I had sent to Jill the night before of all of the items we committed to moving ourselves in the house hours before their moving truck showed up with my belongings. I sent these pictures because she said that we must have had the team move more than what we told them initially they'd be moving. That was absolutely not the case and she thanked me for sharing the pictures and said they were very helpful. After several discussions we paid $2267 for our move ($250 deposit was not credited) and were told we had 9 months to file damage claims. Today after waiting 2 months for our claim to be processed we received an email from Jessica saying that they would not process our claim unless we paid them $1400 that they had to eat in additional time spent on our move. I called Jill and after she proceeded to justify this for over 25 minutes I told her I would take it up with the Better Business Bureau and a lawyer if necessary to get it resolved.

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  Response from the owner

  We are very sorry you had a bad experience with John's Moving. We take customer service very seriously. In addition to the money Mrs. Harrison mentions in her review we also had our repair company go out to fix the damaged furniture. Again, we are very sorry you had a bad experience!

• P

  Preston Ingalls

  2.0

  A VERY disappointing move. First, after an onsite visit by one of their folks we were quoted about $3500 for the move, which seemed fair. He estimated about 14,000 pounds. We had him look at every room to include the storage so that we got an accurate estimate. The boxes were improperly packed with items for bathroom in a bedroom box. Many of the wardrobe boxes had items thrown in and stuffed in at bottom. We have numerous scratches and nicks in almost every wooden item to include antiques. My wife spent weeks packing but we knew we would need some packing help and told them what rooms we would do and which ones they were to do. We instructed them to load the attic storage on the trucks last as we wanted those to first go to a storage unit. Unfortunately, we now feel that some of the other boxes of items we have not been able to find two months later got mixed up with that and will have to unpack the entire storage unit to find. One of the antique dining tables that we had refinished was damaged around the edges of the table as if it had been rolled on its edge on a concrete surface. After being told they had completed packing and loading, as we were cleaning up the house for the new owner, we found boxes left in closets and the attic. We had a delay of the previous house owners loading their trucks so we told the movers to keep the trucks over one additional night. I think the costs was like $150 for both trucks. At the end I expected the original estimate to be close with the additional night added on. The end price was nowhere close to the estimate at $6500. I was shocked when my wife told me as I was out of town during the move and they demanded payment on the spot of delivery. To give you a little perspective of their packing. I have enclosed a few pictures of one of our last wardrobe boxes they packed from my attic office. As you can see, stuff, to include two computer monitors, were just thrown in. I am 66 years old and have made numerous moved across multiple states and cities during my career but I can honestly say this is by far the worst move I have EVER experienced. I could go on and on with specific details but Buyer Beware. Enjoy the pictures as I think they speak volumes about the quality of the move.

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  John Dowd

  5.0

  We learned about John’s Moving and Storage from our realtor and could not have been more pleased. Office staff Jill and Jennifer are great when it comes to responsiveness and accurate estimates. The moving team, which we have used on two occasions now, is incredible. Polite, professional, extremely careful with items, and adept. And there were no surprises when it came to financial settlement. In fact, on both occasions actual charges were less than the estimate. We can recommend John’s without reservation.

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  Response from the owner

  Thank you John! We always appreciate the referrals and recommendations.

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