La Rosa Del Monte Worldwide Movers
Southbridge, Worcester, MA

La Rosa Del Monte Worldwide Movers Reviews

3.2 stars based on 77 reviews

Featured Comments:

• M

  Marisol Santiago

  1.0

  I have use this moving company in the past and had better service from Florida and Puerto Rico. I recently called the office in Worcester, MA regarding a quote I requested a few times online, in which I never received a call back. When I called the first time I was put on hold for than 20 min. without even being asked the reason for my call and hung up after waiting so long. I called again, this time the person who answered picked up and hung up the phone. Third try, again I was placed on hold for another 10 min., finally a lady answered, which she did not identified herself..ask what did I need and after explaining the reason for my call...the only thing I was told that a estimator will contact me. Didn't bother to actually help at all. As a returning customer one would think to be treated with better customer service.

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  Response from the owner

  Hello Antonio, can you please contact us at [email protected] with all of your contract information? I would like to sincerely apologize for what occured, i am going to contact our office now and take immediate action. This is completely unacceptable, and we would like to do whatever possible to rectify it.

• C

  Carmen Gonzalez

  1.0

  I had my stuff picked up from Puerto Rico to come to RI. When I called the MASS office they said that they couldn’t find my shipment to call them back with the shipment number. When I called them back the next day and started reading the number they said, stop right there, your things were sent to the Chicago location call PR and see why they sent it there. I called PR, they said it was their mistake that they will contact me back to see if it’s in transit to MASS, never received a callback. When I called them on Thursday they stated that my shipment is in Orlando. Now why would it be in Orlando??? The woman that picked up the phone said it would be another 2-3 weeks till I got my shipment. I said I wanted to speak to the supervisor and they claimed she was busy that she will give me a callback. It is Monday, no callback, no one is answering the phones, so I called headquarters. They can’t find my shipment neither. This is the second time I use them and the second time that they fail me. I’m fed up with them.

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  Response from the owner

  Hello Carmen, can you please contact us at [email protected] with all of your contract information? I would like the opportunity to look into your specific case to understand exactly what happened, and get back to you immediately. This is my first time hearing something such as this, and for that reason I would like to investigate it completely.

• A

  Arturo Sanabria

  1.0

  I tried doing a quote online. Which doesn’t work. I called and the person that answered at the Worcester office said that it doesn’t work. She informed me that a quote has to be done by someone from their office and they would call me back. Over a week later I was at the dentist when the guy called. Told him I was almost done and about 10 minutes later called him back. Received a voicemail. Left a message over week and a half later I called back he answered rudely said he was with another client and he’d call back. Never heard from them again. This is a company I’ve used before and honestly has gone downhill so bad if I could give 0 stars I would. Not sure how they stay in business. Guess they are making so much money they don’t need clients. Awful. Unfortunately the options for moving stuff to Puerto Rico are limited but I found upack and went that route. Don’t waste your time on them.

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  Response from the owner

  Hello Antonio, can you please contact us at [email protected] with all of your contract information? I would like the opportunity to look into your specific case to understand exactly what happened, and get back to you immediately. Also if you could let me know the exact number you called, we always have staff that are able to give quotes at a moments notice during business hours. I think something went wrong here, and i would really like to investigate what happened.

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