Mabey's Moving and Storage, Inc.
3rd, Rensselaer, NY

Mabey's Moving and Storage, Inc. Reviews

4.7 stars based on 187 reviews

Featured Comments:

• A

  Amber Thorne

  5.0

  I had an excellent experience with Mabey’s. I have moved three times in the past two years, one of which was a cross-country move, and Mabey’s far exceeded the experience that I had with any other company. Erin and Leigh were fantastic and the sales department, helping me set up my move. Working with Laura to complete my payment was easy and very quick. Andrew in the office was fantastic in terms of making sure that my move went forward without a hitch. Once moving day arrived, Ken and his crew were phenomenal, they treated my things with professionalism while quickly completing my move. I highly recommend this company for any of your moving and storage needs!

• S

  S J

  5.0

  This was my first time using the moving services of Mabey's Moving and from beginning to end, the process was easy and stress-free. From the customer service reps, to the estimator, Mike, and the movers, everyone was friendly, informative and helpful. Ken, Kyle and Sean (I hope I remembered their names) were fun movers to be around. They took apart and reassembled my furniture with no problem. Sean actually made a great furniture layout call that gave me more room in my living room. Ken was a great conversationalist, and all three were friendly and helpful. I will be using their services again when I move in a few years, and I highly recommend Mabey's for your moving needs.

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  Response from the owner

  S J, this is wonderful to see. These guys and their personalities really help make our day better, too. We are grateful you chose us and look forward to working with you again for your next move!

• T

  Thomas Craver

  5.0

  UPDATE: As it turns out, the below-mentioned individual DID, in fact, show up that day. I was home, sitting feet from both the front door and my attached garage which was open. I did not hear this person knock, nor did he try to get in touch with me. But, he fixed the leak. A few days later, we had torrential rain for two straight days. Leak was gone. Our stuff is safe. A VP called me personally first thing Monday morning (after the presumed no-show on Friday). He spent nearly half an hour on the phone with me and wanted to make sure things were sorted. A few days later, checking in on another rainstorm, he asked if I'd be happier with a new mobile storage unit and even offered to help move boxes from one to the other. Customer service goes a long way. While I would have liked to have been notified the repair guy was there. The follow up was first rate. --Original review below-- We decided on Mabey's to choose local vs. a national chain service and were impressed with our first call. Unfortunately, that's where the positive impression stopped. The Mobile storage container was delivered slightly outside the initial time window, but nothing too far off to be concerning. The driver was great, informative and did his best to level the container in our sloped driveway. He explained about water coming from the bottom escapes near the door. He also said not to worry about all the water damage on the floor as the roof had been completely replaced (Aluminum) because the prior fiberglass one leaked. We got rain the next night (a Wednesday before the holiday weekend). Rain clearly came in from the roof. I had three columns of storage bins stacked and two of the three had standing water on top. Clearly the presumedly new roof was leaky as well. Called Thursday morning. The woman was wonderful and responsive and said she'd send someone out on Friday. We changed our plans around to make sure someone was home. This was important. I called at 2:03 pm that same Friday to confirm someone was still coming. No one was available, but I received a call back shortly after. Because of holiday traffic, drivers were delayed but I was assured that the owner, himself, was stopping by "on his way home from work." This never happened. We needed to leave at 6:25. At that time, we still had not seen any representative of the company. Now I'm stuck with a leaky container on a long weekend that I was planning on using to pack. I'm having surgery in a little over a week and this is the best chance I have to make this happen. So much for that. I'm hoping Mabey's will make this right. As of right now, they've broken my trust. Twice. I would've understood "Sorry, holiday traffic was bad but we'll be there first thing Tuesday morning" (after the holiday). But I was told someone - the owner, no less - would come. This, to me, is truly the worst part. You should strive to stand by your product. But you should *always* stand by your word. I hope to update this review with more stars, not less.

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