Midway Moving & Storage
Chicago, Chicago, IL

Midway Moving & Storage Reviews

2.9 stars based on 26 reviews

Featured Comments:

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  Palmyra Geraki

  1.0

  Our moving experience with Midway Moving was horrible. DO NOT USE THEM. We had a crew of three, led by Charles. With the exception of one member of the crew, their attitude was unpleasant and for the most part they were not respectful of either our belongings or our explicit instructions. The move was incredibly disorganized from the start. The move took several hours longer than anticipated (hence costing way more than estimated) despite the fact that the furniture inventory we had given them on the phone was rather accurate. We ended up helping them to speed up the move. The movers repeatedly didn't listen to what we were trying to communicate to them and they kept taking frequent smoking breaks. Even though the new location was just 3 blocks away, the moving truck disappeared for half an hour during transit. Also, the movers planned poorly and in the end there was barely any space on the truck for the last two items of furniture. We agreed to pay extra to do a second trip just to move two tables to avoid any damage to them in the already crowded truck. In the end the movers lost the legs of our dining table (part of this dedicated trip) and we were lucky to find them in the lost-and-found weeks later. Beyond the usual nicks and dents, the movers lost several other important items. When they disassembled a queen bed frame, we provided them with a bag to put all screws and bolts in and tape to the bed frame. The bag was somehow lost. They also lost a glass lamp shade. The most egregious was their treatment of our two queen mattresses. They moved one of the mattresses, a little over a year old, without any protection (without plastic wrapping or a box of any kind). We had placed a slip-on protector on it, which they removed without asking and tore to shreds for good measure. Then they dragged the mattress down the stairs and onto the truck, tore its corners and soiled it throughout, which incidentally voids the 10-year warranty. The second queen mattress they only covered in plastic at the ends, put in the truck without any other protection, and soiled throughout. There were logistical issues with the move in addition to the physical losses and damages. Despite locking in a specific time to start the move informed by our working schedules, the movers showed up more than an hour early, while we were still packing. Upon arrival, they were taken aback when we asked them to keep their masks on inside the apartment (not on the stairs or outside) and claimed they didn't even have masks on them (they did). Despite repeated requests and reminders to keep their masks on, they continued to be maskless with a pregnant woman and elderly people present. Finally, despite repeated requests by both us and the building manager to move their truck out of the driveway where they were blocking cars from coming in/out and park it out front, they refused to comply, causing a lot of issues to our neighbors over the course of several hours.

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  Nadeem Bhanji

  1.0

  Moving with Midway was one of the worst experiences my wife and I have encountered. The crew was led by Charles, who was taking personal calls throughout the move. The other crew members arrived while smoking cigarettes. The move was disorganized from the beginning, and it felt like they were deliberately taking their time to move. We eventually had to help them move because they were so disorganized, and we did not want a 4 hour move to turn into a 7 hour move. We bought a cover for our mattress for $80, they disregarded our request to use this cover and instead spent 30 minutes wrapping our mattress in bubble wrap costing us an additional $40 on top of the $80 we lost with the mattress cover. The personal phone calls continued throughout the move making the entire process much slower than expected. The entire move took 3 more hours than was estimated, making us feel like we were taken advantage of and easily the worst moving experience we had in Chicago. Our experience with Wolley Movers, was significantly better and I highly recommend people stay away from Midway. We have been trying to contact Judy, their customer service manager for weeks now without any response or action on Midway’s part. We do not like to leave negative reviews because we know how detrimental they can be for companies; however, we have had no option with the experience we had during our move and the post – move customer service we experienced. This is a company that simply does not care about its customers and we hope nobody else would have our moving experience.

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  Patricia Jackson

  1.0

  I am late posting this review but this still bothers me so I am posting now. They overbooked and rescheduled me for the next day which was a holiday. They sent some unprofessional guys one had a bad cold and smelled bad. When they moved my things they were rushing to get to a picnic. They did not put my bedroom sets back together. They scratched up my walls in new home. They broke two tv’s one 55” and one 40” and my Vanity mirror handles were broken and they hid the handles in the drawer so I would not see it. When I put in a claim they offered me $25. They were very mean to me also as if I did something wrong, the movers and the office. It was unbelievable. They would not respond to emails and when I called they just dismissed my complaint as if it was nothing. I am not rich. I had to buy two new tvs and it cost me $900. I threw my vanity away because it could not be fixed.

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