Two Men and a Truck
Hubbard, Chicago, IL

Two Men and a Truck Reviews

4.6 stars based on 1023 reviews

Featured Comments:

• S

  Situation Station

  1.0

  Beware of Janky business practices !!!!!!! To start they arrived late , they came at the very end of the time window they provided which definitely made things stressful. Their policy is that you pay up front, but the quote that the drivers provided was completely different from the original quote from customer service . The total move amount was now $1,000 but over the phone they quoted me $800+ . Mind you , I have a 1-bdrm apartment, so they would be moving about 20+ boxes , a king bed & bed frame, a glass table w/ 6 chairs & a 6 seat sectional couch . In my opinion the movers were strategic with taking their time , making sure to add as much time on the clock as they could . It took them 4 hours to clear out my 700sq ft apartment in which I found to be completely ridiculous . I asked the movers if they wanted to follow me to the next location but they insisted that they would meet me there . I made it to my new apartment in less than 15mins as it is less than a mile away from my previous location. It took the movers 45 additional minutes to meet me at the next location. As they started to move the stuff into my new apartment, they told me it would require additional time for them to setup the stuff they disassembled. They completely stopped the move & told me I had to sign the revision for them to continue.To be clear they were attempting at add an additional 2.5 hrs I immediate called corporate & spoke with their manager . The manager was extremely rude , nasty & very unhelpful . He blamed me for everything and held no accountability towards the movers. He gave me the option of paying the extra money or the drivers are leaving . The manager continued to blame me, even telling me I didn’t read the fine print & that it was just my problem . This was the worse moving experience I’ve ever witnessed . They left with out assembling any of my furniture. I don’t fault the drivers as they are only following instructions but it’s the business side of this company they I find flawed . They purposely give you a lower quote to get you to book the service but when they arrive they charge you for way more stating this is the maximum expected charge . I would NOT recommend this company to ANYONE . Untrustworthy business practices with non-existent customer service . You’ve been WARNED!!!!!!

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  Response from the owner

  Situation, Thank you for letting us know about your recent experience. We're very sorry to hear you had a disappointing experience. In order to learn more about what happened we would appreciate if you reached out to us at your earliest convenience. We will be happy to go over your original estimate and explain your charges.

• K

  Kyle Landreth

  5.0

  Daniel and Julio were the best movers I have ever had. They are super professional and extremely knowledgeable. They work really well as a team and are definitely experts in the industry. I would recommend them to anyone and next time I move I will be 100% requesting them. If I could give them more stars I would!

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  Response from the owner

  Greetings Kyle, We appreciate the time you took to give us 5-stars! We truly appreciate your recommendation and will work hard to continue going above and beyond! We hope to continue exceeding your expectations with 5 star service.

• J

  Joshua F. Padilla

  2.0

  A bit expensive is being too generous for this company. To put things in perspective for anyone who is looking to employ their services, I moved form my one bed room apartment to another one bedroom apartment 20 minutes away and I ended up paying just shot of $600. When you call they give you the least possible quote which is $290. Its just a game of bait and switch. Also they give me a time of arrival from 1-3pm when I stated that I had only limited time reserving the elevator. They did not care in the least. I even ended up carrying some of my things just to make the reserve time. Horrible company and way over priced. Where ever you go, Take your time do the research and ask questions. Avoid this company.

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  Response from the owner

  Joshua, Thanks for rating your experience. We are very disappointed that we've failed to deliver the experience you expect. Please call our office and we can go over your estimate.

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