Mini Movers 757
Commerce, Virginia Beach, VA

Mini Movers 757 Reviews

1.9 stars based on 26 reviews

Featured Comments:

• D

  Debra L. True

  5.0

  I am so glad I chose Mini Movers for my moving needs! Immediately I felt comfortable with the overall energy and their willingness to work with my moving needs. Making an appointment was done without stress and was super easy! I love the availability and flexibility! From the start of my move until the end I was reassured and felt comfortable entrusting Mini Movers with my valuables. I love the fact the staff moving my furniture was communicative with one another and with me in regards to what was best/safe for my belongings! Super friendly and job very well done Mini Movers! I will keep you in mind if I ever need your service again! You exceeded my expectations! Awesome work! ~Debra

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  Response from the owner

  Thanks, Debra

• K

  Karen Owens

  1.0

  I have used Mini Movers 757 in the past and had a great experience with them. This time the experience was horrible on the administrative end. I was originally set up for a Saturday move however, when I got sick, I called on Friday evening to ask if they had availability for Monday the owner Reginald said that the availability was there& I rescheduled for Monday, February 20. My appointment was at 11 a.m. I called to find out an ETA around 10:50 a.m. and the owner called me back 5 minutes later stating that they were in Willoughby (I live in Hampton), I was told that they would be in route to me in 45 minutes and would call when they were on the way. I called 7 times with no response & finally some person claiming to be an employee called me with some foolishness claiming that the other job that they had was more than they were told blah blah blah and that they were in VA Beach and I was next on the list. Fast forward 30 minutes later when I mentioned a discount Reginald called me & claimed that I was going to get a discount. It took 3 more hours for me to hear from anyone from this sorry company. Finally some guy named Joshua comes...he asked what I needed done while Reginald sat in the truck. I explained that I needed basically all of my furniture discarded into the dumpster and the other items needed to be moved into my new place which was only 1 courtyard away(in the same complex)...Joshua leaves and Reginald calls me 10 minutes later saying that due to me having more items than I stated, he would increase my price to $210(it was originally $150). Long story short they ended up leaving to go and get more people ...Around 7:15 p.m. The guys came to move my home...Joshua and Reginald went to the ABC store& the other guys were very nice and moved everything that I asked them to move. Reginald approaches me about the bill & is not budging on the price so I ended up paying the $210 because I needed to be out of my old unit today however, I will be filing reports to the necessary agencies on him. My move took an hour and 15 minutes and I was overcharged. I will NEVER use this company again. Reginald, you should be ashamed of the way that you conduct business& I will spread the word.

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  Response from the owner

  Ms. Owens move was our second experience. The second move required disposing trash and hazardous material into her dumpster which required additional labor and time. The move was flawless expect the 60.00 upgrade for addotional labor and hazardous material dosposal. Ms Owens assured us upon payment she would file false advertising claims and use her influence with the teachers in her schools that MiniMovers is overpriced and unfit. The rate given initially over the phone included furniture disposal and a small apartment move. The two man move required 4 people. We adjusted our rate accordingly. These series of negative reviews after hundreds of quality relocations allow MiniMovers Staff to enhance their appreciation of great service. Tha ks for Sharing

• R

  Rachel Yount

  1.0

  I would strongly advise not using mini movers. I had an 8am appointment for a 16 ft truck and two hours of labor. They finally showed up at 4:15pm over 8 hours late. They brought a 12 ft van which was not what I paid for. They spent maybe 15 minutes in my Virginia Beach condo moving stuff out and I had a hard time making sure they grabbed everything. They left my condo at 4:30 and did not get to my house in Ghent till 6:15. It should absolutely not take that long to drive 15 miles on 264. They finally admitted that they went and helped on another job during that time. I was worried they had disappeared with my stuff. One guy threw a chair off of the beach condo balcony. I was planning on throwing the chair away anyways, but I have no idea why he would throw it off the balcony. It made a big mess that I had to clean up. I also was charged an additional $50 at the end of the move (I used a living social deal). The fee was for mileage. They might be reasonable but I was told when I set the appointment up that the living social deal would cover everything and I was up front about the miles that would need to be traveled. Mini movers made my move super stressful, inconvenient, and expensive.

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  Response from the owner

  We really had to fire the entire crew. This lady demanded decent service and did not receive it. No excuse. We filter a lot of crew and can only maintain a quality when folks like Rachel inform us. Thanks we fixed this

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