Monster Moving, LLC
Higgins, Elk Grove Village, IL

Monster Moving, LLC Reviews

4.3 stars based on 221 reviews

Featured Comments:

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  Travis Curry

  5.0

  Booking my relocation with Monster Moving, was one of the simplest and wisest decisions that I made during the process of buying my first home. They were absolute pros and workhorses. Max contacted me the day before, which I felt relaxed and added to my peace of mind. Mike and the driver were all right on time. We had to make one stop at a storage facility before continuing to our final destination. They stayed with me until the final goods were unloaded from the truck. I would suggest them to everyone.

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  Nicole Gaitan

  1.0

  DO NOT BOOK WITH THIS COMPANY! Read below for entire story. Short version - I paid 6k to have over 3k lost in transit or destroyed. Worst moving experience. I am reporting them to every business bureau I can. I booked my cross-country move with Monster Moving LLC on 6/16/21. I set my pickup date for 6/23/21 in Los Angeles, CA and I was told that the arrival estimate in Brooklyn, New York would be 4-21 days from the first available date of delivery, which was 7/1/21. I called periodically through the month of July to check on the status of my move. I spoke with Leah Geller and a manager named Pauline. I was continuously told my items were stuck in a warehouse in Dallas, Texas and there was no update on the next truck driver coming to the East Coast. As the move approached the LEGALLY allowed 30 business days, I was continuously met with excuses and lies as to when my items were getting picked up from Dallas, TX. When my items finally made it to New York on 8/16/21, it had been 4 days beyond the legally allowed 30 business days. I was called by the movers who had been contracted to do my delivery, and was told that over 90% of my things had been damaged. In addition to the damage, my boxes were mixed with an entirely separate person's personal move. The New York movers had to guess which items were mine and delivered the following day. The gentleman doing my delivery made it very clear that in his 20 years of experience, he had never seen items more destroyed than mine were. The itemized list of my property was labeled wrong, so I could not verify that all of my boxes that had arrived were the same number of boxes that left Los Angeles. The condition that my boxes arrived in, was appalling. Almost every single box was re-taped because they had been crushed by excessive weight and were splitting open from all sides. Large items like coffee tables and dressers that I had not wrapped myself were completely destroyed. My dresser was crushed, the legs were sinking because of the weight put on it, as well as the hinges being completely ripped off and irreparable. My bookshelf shelving was entirely broken and beyond repair. My outdoor cement table came with three of the four legs broken off. The couch that I made sure to wrap in plastic wrap, came back with black stains and the fabric ripped. In addition to my damaged furniture, invaluable fragile items were treated with no regard despite being labeled fragile. Decor items, ceramics that have been in my family for decades, and valuables collected during travels were shattered. If all of this weren't beyond disheartening, to make matters worse, deeply sentimental items are missing. Childhood photographs, photography I've collected, and jewelry are gone. A large turquoise clay pottery that has been in my family for over 3 decades is lost. I am heartbroken for these items that meant so much to me. I feel as if I have been so understanding through this entire ordeal, and I've tried to keep my patience. But outside of the New York based moving company that physically delivered my things, this experience has been a total nightmare. Monster Moving LLC should not be allowed to continue their business. In the time I have waited for my items, there have been a number of public complaints regarding the exact same experience I am going through. I paid 6,000 dollars to have over 3,000 dollars in loss or damages. I photographic proof of how my boxes looked when they were picked up vs. how they arrived, as well as the previous condition and damaged condition of many of my other items.

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  Tiffany Gibson

  1.0

  Initially, the service started great. However, I quickly realized everything that was confirmed with the setup was not factual. The avg move time was incorrect. They had my belongings for 10 business days and it was placed in storage, which was never shared. I was told the delays would be dropping off other furniture but my furniture was not even on a truck. I was told that they would place my stuff on a truck with other moves heading west not that they would still be trying to figure it out 2 weeks later after pick-up. The quote was also not correct and was no longer available online, and when you call to get updates expect to get the run-around and make sure you save a copy of the quote as the link will expire and they will not resend when you have questions about why things are now changing with the level of customer service you are receiving. Fast forward my belongs were delivered 1 day before hitting the 31 business day mark. This is after several call and receiving incorrect communication on when it was on the truck and headed this way after additional stops in other states which changed a couple of times. My belongings were damaged/broken and they lost my Christmas trees and did not put everything back together that they took apart. My recommendation is to Not use this company as the level of customer service received was poor. For everything damaged and or broken I received a total of $150.

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