Next Moving Company
Roscoe, Panorama City, CA

Next Moving Company Reviews

4.7 stars based on 47 reviews

Featured Comments:

• A

  Ani Dikranian

  5.0

  I would very highly recommend Next Moving Company for their great work, professionalism and customer service. My experience with them was super positive. The office staff was responsive and helpful in providing an estimate and setting up a move date, and communication with them was always prompt. The movers were fantastic! They texted in the morning with their arrival time and arrived on time. They worked very efficiently and with much care and attention, which put me at ease. I had a particularly large, heavy item that required much effort, but they handled it with lots of skill. Before ending the job, they made sure that their work was satisfactory and everything was correctly in place. They definitely surpassed my expectations for good service and for a good moving experience!

• L

  Luc Delneuville

  5.0

  After having our house effects and furniture in California public storage for more than 10 years, we finally decided to move them to our new house while we are still living overseas. To organize a long distance interstate move from overseas was a real challenge. After contacting and comparing 8 companies we decided to select Next Moving and we do not regret it at all. We had more than 350 boxes of different sizes to be moved from 3 fully packed units around San Francisco to a house in San Diego County. Since the beginning the communication with Ian was quick, focusing on practical points, asking relevant questions to best understand our needs to finally answering with the best proposition. Not only was Next Moving company the cheapest quote but it was the only one which included organizing this long distance move in California in one overnight trip. Preparation was done through emails, sharing pictures and packing lists as well as details of several particular items. Not being present during the move, we worked with our children to be at the origin and the destination. It worked perfectly. Ian was able to provide us 2 fully equipped truck (2,200 cbft) with 4 professional movers. They arrived at the public storage and worked nonstop for 7 hours to empty the 3 units and load the 2 huge trucks. They arrived mid-day the following day at the house and started to directly unload the trucks. As the majority of the boxes did not need to be unpacked, they placed them in the garage. Following a map shared with our daughter who was present at the house, they unpacked and carefully placed about 10 excessive and fragile pieces of furniture in the house. The whole process was again done in less than 6 hours with no damage and nothing lost. The payment system was also done very smoothly and with absolute respect of the original quote and work order. Our children have been extremely pleased by the quality of the work, the efficiency of the movers and their very pleasant attitude. The next day Ian called our son to check on the service. It has been a success far beyond our expectation. We will not hesitate to highly recommend Next Moving to friends and colleagues who need to organize similar moves in California. Amy and Luc

• E

  Emily Morris

  1.0

  I used Next Moving for an overnight long distance move from Michigan to Maryland. I was offered 2 movers and one "fully equipped truck." They sent one driver, Dan, who flew to Michigan, rented a truck, and hired local help in each location for help with loading and unloading. I was overall quite disappointed with my experience and surprised with the issues encountered based on all the positive reviews. Here are some of my concerns: - The truck was far too large for my move (at least three times too big), and my driver, Dan, had some difficulty maneuvering it into a parking spot. I requested the length the day before (it was not communicated without me asking) to ensure I reserved enough parking, but it would be nice if the expectations for parking and space needed to maneuver it were communicated ahead of time. - The payment was expected to be paid 50% at load and 50% at unload but this was never communicated to me so I prepared only one cashiers check. They were accommodating but this could easily be resolved with better communication before the move. - They did not have any tools for disassembly or assembly. I fortunately had not packed away all my tools and offered mine for them to use, however they broke and lost some tools during the move. - When Dan arrived to unload he said his local help did not show up. The help in Michigan said they had only been called that morning to help, so I wonder if they simply couldn't find someone to help on such short notice, but either way ultimately I was left with only one mover to unload the entire truck and some big pieces of furniture. I helped with some things when Dan asked, like the mattress and couch, because I wanted to ensure those things were safely moved inside without damage. - Most boxes were crushed, even though they were tightly packed. Fortunately I had used enough protective packing materials that only a few items broke. - Finally there was some damage done to my wood floors, that I filed claim for and they offered a nominal reimbursement to cover. I was pleased to have overnight delivery, but given this experience I would not use this company again and do not recommend them. Better communication could resolve some of the issues, but the quality of the move and services provided were also a major issue. After my mother (who was also present for the move) posted a critical but honest review, I received a call from Ian. I had already communicated most of these concerns to Ian when he called for a survey the day of the move, and this was about two weeks later. Instead of him being understanding and willing to help resolve the complaints, he was confrontational and offensive. After these interactions I further regret hiring this company and cannot emphasize enough how much I do not recommend working with them. He offered me $300 to have my mom remove her review or increase the star rating. This is a negligible amount compared to what I paid and certainly not enough to demonstrate genuine remorse for the disappointing and unprofessional service I received. Also none of the movers wore masks or gloves, if this is something you are concerned about I would contact the movers before their arrival and confirm they will follow the protocol they mention on the website. UPDATE in response to Ian's reply: My opinion of Next Moving DID change after speaking to Ian over the phone when he called to complain about my mom's reviews. Not because he wouldn't consider reimbursing to a cost in which poor service would have been more fair but because of his clear goal to manipulate customer reviews and extremely confrontational tone. Up until this point I thought I just had a one-off bad experience with this company and I now believe he attempts to bully customers into removing or changing reviews. Buyer beware!

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  Response from the owner

  Hello, Emily. We appreciate your feedback. Here is our perspective: - You were informed about the size of the truck a day before the move immediately after you asked about it. This can be seen clearly here in our email exchange: https://imgur.com/ZAEoFI1. From what I can see, it didn't affect your rate at all. At the beginning of your review, you stated that the truck was 3 times bigger which means that your belongings have taken only 1/3 of the total volume of the truck. But in two paragraphs below, it looks like you stated that Dan had to unload the "entire truck". - We delivered everything overnight at a 600 miles distance on time we agreed for. - Next Moving Company provides moving services all over the US. In big cities, we usually have our local crews. We don't have our offices in every city and unfortunately, we don't have an office in Ann Arbor, MI (120k population). However, we never sold your job to some sub-contractors. We sent you one of our best foremen directly from Los Angeles, just to make sure that everything would be smooth and properly organized. The help on the loading address was booked way before the moving date. You also forgot to mention that during the loading you had 3 movers, not 2. It is true, you had only one foreman to unload your belongings. Unfortunately, the other worker had an emergency and he couldn't show up, he informed us about it at 7 AM in the morning. After we talked to your foreman Dan about the volume of the shipment and after he confirmed that you had no extra heavy items we simply decided to continue the unloading process. You were sitting in the back yard and it was only your intention to help him only with the mattress. Dan never asked you to help him at all. - Everything our movers wrapped has no damages. The items that were broken from your own words are a mug, a plate, and your allen wrench key. You've never provided us the pictures of these broken pieces. Here is a picture of your boxes after they were unloaded: https://imgur.com/P9olEHL. This is the picture you provided. Those boxes were packed by you. The reason they were slightly pressed is that the boxes were not properly packed and there were too many air pockets that reduced its strength. - You paid the same price we quoted you and you never had any hidden fees or extra charges. Usually, for long-distance moves, you need to pay the deposit to lock the date and 50% after the loading process is done and the remaining balance needs to be paid after the delivery. If we didn't communicate this with you, we are very sorry. Eventually, you paid in full after the move was done. - We never broke or lost your tools. Our movers are strong, but from our experience, we don't remember anybody who could break an allen wrench key. - There were a lot of scratches on the floor before the move and it was impossible to indicate which one you were talking about. This is the picture that you sent to us https://imgur.com/ENcx0nF. When we were talking about the issue with the floor you were okay with the solution we had, however, you and your mother decided to post these reviews anyway. - We NEVER tried to pay you to delete the review. The question was: what did you want us to do to keep you satisfied with our services and your answer was "$2500". Well, this moving service was not ideal, but there should be a difference between honest feedback and blackmailing. The main goal is to provide the best moving experience possible and if we mess it up I try to help customers out as much as possible. However, as a business, we think that not only the business should be reliable and provide the best service possible, but also every user has to be transparent and objective with their feedback as well. We are confident that after we refused to pay $2500 your opinion about the company changed significantly.

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