Nilson Van & Storage
Robeson, Fayetteville, NC

Nilson Van & Storage Reviews

2.5 stars based on 11 reviews

Featured Comments:

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  kyle dunwiddie

  1.0

  Was assigned this terrible company as my delivery for my NTS release after a long tour overseas. On the day of delivery they never showed up and never called. And their phone number listed with the transportation office and their Google page just sends you around in circles without anyone ever answering the phone. If this company is assigned to you I would highly recommend requesting a different provider.

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  Response from the owner

  We appreciate the feedback, Kyle. We aim to deliver a premier moving experience and are sorry to hear this. Should you have any further questions, please call Mayflower Customer Care at 800-241-1321.

• A

  Allison Riley

  1.0

  Absolute worst movers ever. We are military and this was our moving company assigned for our PCS. Our PCS was overseas and they tried every possible option to get out of following the military contract and crating our goods in our presence. They were completely unprepared and the employees ended up in a heated confrontation in my front yard....at 10PM. Now that we have received our goods on the other end the damage and loss is excessive. We have moved a lot over the years and this is the absolute worst company, of this is your PCS move company ask for a reassignment. Also, we had to call the military liaison multiple times during pack and ship due to them not honoring the contract.

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  Response from the owner

  We appreciate the feedback, Allison. We aim to deliver a premier moving experience and are sorry to hear this. We have shared your comments with the management team. Please continue to work with your assigned Transportation Service Provider (TSP) listed on your GBL. He/She can help you make sure your are filing your claim within the DOD’s guidelines.

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  Andrea S

  1.0

  Avoid At All Costs!! I gave 1 star only because I couldn't write a review without a rating. We have been in the military for many, many years and this is by far the WORST moving experience. Nilson/Mayflower was contracted for our OCONUS UAG and HHGs move. Our UAG sat in their warehouse for 10 days after it was picked up and was only, supposedly, sent after we contacted our TSP to see if our items had left the states. Our TSP didn't even know our UAGs had been picked up. Our UAGs should have arrived a week ago. At this point, nobody knows where our belongings are located. In the past, we have required no more than 3 days to pack and load our HHGs. This move took 5 days. Mind you, all previous moves were weighed at around 16,000#. We left a master bedroom set, chest freezer, refrigerator and w/d behind. And, we added an 800# HD that we had always transported ourselves. These could not have possible weighed 7,000#. But, Nilson/Mayflower General Manager, Steve,estimated 9,000#. Nilson/Mayflower ended up sending 2 packers to pack our HHGs. One of which, it was her 1st day and 1st time ever packing boxes. We found multiple half empty boxes, boxes that needed to be repacked, but when we inquired about having boxes repacked, we were refused. It took 3 days. We even asked the Nilson/Mayflower site manager, Sherry, if boxes could be opened and filled with paper and repacked, she called Nilson/Mayflower supervisor, John Adams, he refused, saying, 'do not open ANY boxes'. Incidently, Sherry is John's sister. Day of loading, Nilson/Mayflower movers and truck did not arrive until 1130a.m. bringing only 9 crates for an estimated 9,000# packout. This was their eatimation. Sherry went through our inventory writing damaged on everything from a new table to recently refinished furniture. Never once interacting with myself or husband to show or inquire about any true or fabricated damage. Once there was realization they did not have enough crates to complete the job, Sherry, the Nilson/Mayflower site manager and driver of the truck, said she would "go get more crates". Instead, she went home and never returned. At 730 p.m. everyone realized, Sherry, wasn't returning. At this point one of the loaders called Nilson/Mayflower company supervisor, John Adams, who promised they would be back at 7 a.m. the next morning to finish the move as we had hired our own contractor who was arriving at 9 a.m to place other furniture in storage. Nilson/Mayflower arrived at 930 a.m. It cost us an extra approximately $250 because our HHGs that should have been gone were stacked in the way from the previous night. Finally, and this is just the highlights of our nightmare, we told Every One at Nilson/Mayflower as well as the TSP/GridIron Forwarding agency, we would be sending a HD motorcycle as part of our HHGs weeks before the packout. We were told multiple times by multiple people, including the Nilson/Mayflower GM, Steve, a crate would be and was partially constructed at time of loading so the bike would just need to be driven in and enclosed. It is now 21 days later, we are now in Germany. Nobody, not the TSP, or us knows where any of our personal belonging are located. We are being told the hold up is they are working on the crate for the motorcycle. We were, are, and will continue to be in contact with the FT Bragg QC. I am also construcring a letter for our congressional representatives. This company should be and needs to be blacklisted from ALL governmental contract moves, as well as, avoided by any local Fayetteville families in the area. It is unconscionable to knowingly place any family in this situation. I will update this review once we (hopefully) receive all of our UAGs and HHGs.

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  Response from the owner

  Andrea, we are required to service our military shipments based on instructions provided to us from the TSP offices. This would include all services from packing and carting, to what items are to be shipped and when a shipment is ready for transport. International orders are especially strict on documentation. From a review of this order, we were waiting for further instructions and the proper documentation from the TSP office that would allow us to crate and transport your motorcycle. Once everything was in order, the motorcycle was crated and shipped as requested. We were also in direct contact with the Fort Bragg QC, advising them of these issues. It is always our intentions to provide every military member with a positive moving experience and sincerely regret this was not the case. We do want to thank you for your time and feedback.

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