North American Van Lines
Lewis, Stone Mountain, GA

North American Van Lines Reviews

3.8 stars based on 22 reviews

Featured Comments:

• S

  Shannon Estlund

  1.0

  Very disappointed in our moving experience. Many items were missing, and they tried to give us things that did not belong to us. When I said I didn't recognize a box, one of the movers would rip it open to see what was inside, ruining the box. This signaled to me that they would not be working to reunite these items with their rightful owner. When I hesitated to sign off on the paperwork because of the missing items, the other mover told me I would have 90 days to report any missing or damaged items. When I submitted the paperwork for our missing items, I was told after a lengthy waiting period that because I did not report the missing items on arrival they were not eligible for reimbursement. I was also told at the front end that our beds would be assembled at the destination. The movers told us they would not assemble the beds, and the hardware for the beds was missing. At the end of the day our furniture was delivered 2 days late. We are missing all of our pots and pans and a few other things, and we had to throw out a bed because of the missing parts.

• K

  Kurt Kless

  1.0

  Extremely disappointed in poor service. Had an altercation with packers in my home. The company representative was exceptionally disrespectful. Packer brought a dog with her to my home for packing day and then had the nerve to complain about the cleanliness of my home in the middle of a move. When confronted she didn’t even have the courage to admit to what her bosses called and told me. I will never use anything attached to this company again and would advise everyone else to stay away!

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  Michael Davis

  5.0

  Extremely professional in all aspects of the move. The packers and movers were efficient and very respectful of my mother, who we were moving. Our sales rep worked well with all of the family and followed up on all of our questions and requests. Would definitely use North American again and would recommend them.

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