Penske Truck Rental
Pleasantburg, Greenville, SC

Penske Truck Rental Reviews

3.4 stars based on 12 reviews

Featured Comments:

• M

  Micah Taylor

  1.0

  I booked a truck online a day before pickup. When I arrived, there was no truck for me. The Home Depot lady was not very helpful and just kept saying “this is why you shouldn’t book online.” If the system booking through your website doesn’t work, take it down. After standing around for about 20 minutes, someone from Penske called me to confirm Mad Home Depot Lady’s news: no truck, no real plan in action to get me one. I cancelled, drove to the nearest Uhaul and had a truck within 20 minutes. Travel yourself the trouble, book elsewhere.

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  Response from the owner

  <Response Content> Micah. We do apologize for this. Please contact a member of our management team at our corporate offices so we can see what we can do to make this right

• R

  Raquel Hawks

  4.0

  Penske truck rental is always easy but making the poor Home Depot Customer service desk do this job really sucks for the workers of Home Depot. It can be slow waiting for them which sucks for them and the customer even if understandable. The Penske truck rental in Spartanburg has its own desk with other rentables - wish that was standard.

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  Response from the owner

  Thank you Raquel, we appreciate the feedback and your business! - Irene

• R

  Rachel Bohin

  1.0

  Wish I could leave 0 stars. After we loaded our truck we discovered the tires on the front were so bald they had worn down to the steel threads. Penske sent someone out to replace the tires (after changing the time 3 times). We started our trip the next day and were traveling approximately 800 miles. A belt started to make noise after 3 hours. Approximately 1.5 hours from our overnight, the brakes stopped working almost completely. We got the truck to the destination at 11pm. Penske sent out a repair man to look at the truck who said there was no brake fluid in the line, it was empty. There had been no visible leaks, nothing. He was shocked at the awful condition of the vehicle since it was a 2019 with 30,000 miles on it. Penske had the trailer towed to our final destination the next day. After all that, they still charged us for not filling the truck with fuel (which we couldn't do since it was unfit to drive). When we called about all the issues we had after the fact, they offered us $100 refund. They're fortunate there was no accident that killed my husband and his father or any other driver out there. Customer service always was helpful on the phone, but this is unacceptable. Do not rent from Penske and especially this location! Not worth the stress and you won't get your money back despite the issues you have to deal with!!

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  Response from the owner

  Rachel, we are very sorry to hear about your rental experience. We appreciate you taking the time to provide us with feedback so that we may improve. Please reach out to us if you have any additional comments to share.

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