Penske Truck Rental
Philips, Jacksonville, FL

Penske Truck Rental Reviews

4.3 stars based on 12 reviews

Featured Comments:

• L

  Lloyd Michael

  5.0

  After a very bad experience with u-haul rentals I gave penske truck rentals a call they were very efficient and very professional I would definitely recommend Using them again. Denise was very professional and is an asset to the rental company

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  Response from the owner

  Thank you for taking the time to leave this review, Lloyd. We appreciate your feedback. Penske would be happy to help you with any moving needs in the future. You can reach us at 1(800)467-3675

• A

  Alex Underwood

  5.0

  Clean, fast and reliable. Penske has the nicest vehicles around town. They are worth the extra price for comfort and convenience!

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  Response from the owner

  Hello Alex, thank you for the awesome 5 star review. We will forward this to local management. We appreciate your feedback, and taking the time to review our location. We value your business, and thank you for renting with us.

• M

  Malcolm Childress

  2.0

  I had to give 2 stars because the individual that helped me get my rental was quick and efficient. They also exhibited excellent customer service. If it weren't for her then i would give them 1 star. Penske company is holding my refund and telling me i have to wait an additional 3 to 5 business days to receive my $60 refund. I received my rental on the 07Nov19 returned ot on 07Nob19 and have yet to receive a refund. I spoke to representatives on 2 occasions. The first was yesterday 20Nov19. On this date i was told my refund was not posted but the woman was able to speak with manager Connor to correct this issue for me. They stated the refund will be in my about yesterday 20Nov19 or today 21Nov19. Today i call penske a lot more distraught and confused because i was told my refund would be posted but i have yet to see a dime. After speaking to Lisa M. Customer service rep, William Rock Retail manager and Dustin Dance District Manager, I am basically being told I'm delusional and that the money was already returned to me. Yes I'd admit they attempted to help by "posting the 60$ again" (in quotations because i never received the first $60) but say it won't post for another 3 to 5 business days which is absolutely absurd. They are literally playing with my money and my livelihood and expect me to continue waiting for my money. With this being said i wouldn't advise anyone to use Penske especially not the Jacksonville FL branch because of their lack of professionalism and concern for their customers. On a lighter note Uhaul deposits your return the very next day without any hiccups. They are a little more expensive but the total experience is 10 times better. With this being said shop wisely my friends.

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