PODS Moving & Storage
Cross, Eugene, OR

PODS Moving & Storage Reviews

3.2 stars based on 64 reviews

Featured Comments:

• D

  Don Douglas

  5.0

  We needed storage for our furniture while we removed carpet, put in new floors, painted/sealed baseboards and painted walls. The POD worked well to store and access our furnishings. The driver was amazingly skilled in operating his truck and the PODZILLA loading /unloading machinery. Obvious that he had much experience. We changed the pickup date without issues and the woman with whom i worked to do so was helpful, friendly and funny. A+ for PODS

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  Response from the owner

  We appreciate you taking the time to spread the word about your satisfaction with the level of service PODS provided, Don. Thank you!

• L

  Lauren b

  1.0

  This review only pertains to the Eugene location for storing Pods--I had nothing but positive experiences with Pods in Nashville and the national company. I was given the address 2050 Cross Street for the location of my pod to be unloaded at the Eugene facility. My movers and I showed up to the address we were given, and the pod and an employee were nowhere to be found. A driver delivering pods (who had been waiting ~2.5 hours to drop off a pod due to no employee being present) gave me the cell phone number of the manager for this location. He did not answer my calls, and then once he responded, he informed me my pod was in lot for empty pods further down the street (not at the address I was given as it was past 2070 Cross Street). When I made him aware of this, he proceeded to yell at me and tell me that my movers and I should have checked all the pods across the lots on Cross Street (even though I did not have permission to enter other properties and thus would have been trespassing). This delayed my move a couple hours and resulted in my movers having to rearrange their schedule to accommodate this. When we finally left the facility three hours after my initial arrival, the manager (who we later found out is the only employee in the area!) had still not arrived (and there were now multiple trucks waiting for him to drop off pods in Eugene). Keep in mind, if the driver had not been there to give me the manager's phone number (since it was not posted on the door or given to me prior), I would have been waiting several hours to find my Pod and would have had to reschedule my move. I had a great experience with Pods as a national company and in Nashville, but this Eugene location is extremely unprofessional, rude, and inefficient. They clearly need a larger staff (particularly during moving season in a college town) with better communication. I would use Pods again, but I would seriously consider storing it at the Portland location given my experience with the Eugene location.

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  Response from the owner

  Thank you for bringing this to our attention, Lauren. We'd like to learn more as we expect our associates to deliver nothing but exceptional customer care. Please send us an email at [email protected] with your customer ID so we can take a look.

• J

  Jeremy Redmond

  4.0

  PODS was easy enough to set up a move using their online chat service so I didn't have to be stuck on the phone. They offered reasonable enough rates, not as cheap as some other options, but their scheduling worked best for me thus why I chose them. Also the peace of mind that everything was moving in a single unit helped. The drivers were always polite and easy going. It was cool watching how they load and unload the POD from the truck.

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  Response from the owner

  Moving isn't the easiest thing to do, so we're excited to hear we helped make the transition to your new home as simple as possible, Jeremy. Thank you for choosing PODS!

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