PODS Moving & Storage
Park, Libertyville, IL

PODS Moving & Storage Reviews

2.7 stars based on 15 reviews

Featured Comments:

• B

  Brandon Fowler

  5.0

  OTR Driver Review: Turn into the entry way (left at Culvers) and follow the building all the way around. Lots of room, quick to get me Unloaded and have O/N parking available! Also, can walk over to the Culver's for lunch/dinner. Would come here anytime!

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  Response from the owner

  Thanks for stopping by, Brandon!

• J

  Joan Koeb

  1.0

  So far, this is been one frustration after another. First they gave me a price and then when I went to book, they charged me $1000 more. When the pods were delivered they neglected to bring the locks we had purchased. Now, they are not delivering the pods as scheduled… some error in the software is keeping them from being able to deliver. They tell me to wait 24 to 48 hours. The first Pod was to be delivered tomorrow. Evidently, the fellow ran into this problem and never followed through, so the movers are having to be rescheduled for who knows what date!

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  Response from the owner

  Hi, Joan! We'd like to connect with you to learn more and address your concerns right away. Can you please email [email protected] with your customer ID?

• B

  Brittany Sand

  1.0

  DO NOT USE THIS SERVICE. Both PODS corporate and the Libertyville center have been terrible. I wish I could give negative stars. This has been the worst experience of my life. I have been on the phone with PODS every day for the past three weeks trying to get my pod redelivered and now picked up. The pod was late to our house and we had to sleep on the floor of any empty house our first night owning it. I scheduled our delivery 10 days prior to our closing and I had to call PODS every single day for 10 days and it was still late! Once it finally arrived I scheduled the final pick up immediately, to ensure it would be picked up in a timely manner. It was to be picked up 7/6. Well, it's now 7/9 and it's still here. AND the company told me the driver was "en route" at 10:30am 7/9. I would not recommend this company to anyone. Moving is stressful enough, then you add this nightmare on top of it, just flat out wrong. Oh, and by the way, you can't talk to a manager. You can only talk to a customer service rep and NO ONE with more authority. Another thing, if you are moving more than 50 miles away, you're not guaranteed to have it delivered to your new address. Does is say that anywhere on the agreement or on their site? NOPE

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  Response from the owner

  Hi, Brittany! We have been in contact with you regarding these concerns. As we shared, our team is looking into your concerns further and will reach out to discuss. Thank you for your continued patience.

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