Poindexter Moving
23rd, Tempe, AZ

Poindexter Moving Reviews

4.5 stars based on 72 reviews

Featured Comments:

• G

  Gwen Kowalski

  1.0

  Negative 10 - Zero integrity. I do NOT recommend this moving company. Several new items, still in original boxes, never made it to our home. $$ several more items broken and irreplaceable. Supervisor just wants to talk vs stepping up to the plate to do the right thing. Requested company owners call me and have never heard from them. Last week filed a police report against the company for the stolen items. Save yourself heartache and financial loss. Use someone else. Just a few photos of many attached.

• M

  MaryEllen Smith

  1.0

  My husband and I have moved more than a dozen times in our 33+ year marriage. Six of those were cross-country. We never had a problem with a single move. Then we hired Poindexter. I checked reviews on several sites before hiring this highly rated company. I prefer to use local businesses when I can, so I decided to go with them. When you call, perky Kimberly answers the phone, friendly and eager. She emails an estimate to you within minutes. They don’t do in-home estimates, which I thought odd, but went ahead anyway. The only thing I was concerned about was my adjustable bed, which I need to sleep on due to medical conditions. I paid the deposit fee and set the date. Moving day arrived. It was raining. The three employees showed up late. I showed them what needed to be packed (part of our kitchen and one closet). Two of the guys were sullen; the third guy never stopped talking. Finally, the packing was done and they began to load the truck. It was still raining. Poindexter makes it a point to tell you what materials the movers will bring. Among them is shrink wrap. I think they must charge employees to use it. Despite the rain , the employees shrink-wrapped almost nothing, and didn’t even cover things with blankets. The rain had not let up. They brought my bed frame up from the truck dripping wet, electronics exposed, no covering at all. The mattress and topper were not covered either, and looked as though they’d been dragged around the inside of the truck. I called the bedding company while they continued to unload. While trying to salvage the bed, one of the guys brought a wardrobe box upstairs and asked if he should unpack it. Distracted, I said yes. I am highly allergic to cats, and some things in a downstairs closet had been exposed to dander. The box was clearly marked “First Floor Closet,” yet he proceeded to shove contaminated clothing among the clothes in my closet. We had to empty that closet and clean it from floor to ceiling to prevent me from having to make a trip to an emergency room. Finally, they were done. We got no copies of anything—they just had me sign off. By that time all I wanted was to get them off my property and out of my life. We began to assess the damage--to the bed, a bookcase, and several fairly expensive lampshades--all preventable by shrink-wrapping. They’d knocked the bottom out of our large, heavy filing cabinet and tried to leave it in the middle of our garage. My husband had to ask them to move it. I also found that one of the employees had used a bathroom in the new apartment and left a disgusting mess for us to clean up. A number of things that were supposed to be moved at the old apartment, and their trash was everywhere. As we began to unpack, we found more damage. Two months later, I’m still finding damage. Two weeks after the move, I called perky Kimberly to report the damage we’d found so far. Kimberly wasn’t perky. When she began to speak, she was highly defensive and repeatedly told me that the employees were only sent out with the materials listed on the site and so on (what good is shrink-wrap if it’s not used?). I sent photos of the damage. She replied that her boss, Anthony, would contact us. My husband fielded that. Anthony reiterated the same things Kimberly had. The call ended badly when my husband told him that he wasn’t as concerned about the damage to our property as he was about the health risk to which his employees had exposed me. We ended up settling for the amount the minimal moving insurance we’d opted for offered—less than ten percent of the damage we incurred. I would not trust an employee of Poindexter Moving to move their bowels properly, and I saw the proof. We have never experienced such carelessness, inefficiency, unprofessionalism, irresponsibility, and disregard for property as we did with this company. This was the worst move we’ve ever experienced, and one of the worst companies we’ve ever had to deal with. And it was all preventable with a little care, common sense, and shrink wrap.

• D

  Dominic Dallara

  5.0

  I’ve used many moving companies and found it very tough tough to find a company that takes the extra care and precautions to make sure all my belongings were wrapped up and packed perfectly. These guys showed up early and got right to work. They wrapped up all my stuff and then inventoried everything and stored my stuff for 2 months after I found my new house and was ready to move in I scheduled them back and I was very concerned since I own a lot of antiques but everything was in perfect condition. Thank you so much Poindexter you guys are the best!!! Will always refer you!

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