Premier Global Vanlines
25th, Naples, FL
- Phone:
- +1 800-214-6147
- Website:
- http://premierglobalvanlines.com/contact/
- Address:
- 4497 25th Ave SW, Naples, FL 34116
- Reviews
- Map
Premier Global Vanlines Reviews
3.8 stars based on 173 reviews
Featured Comments:
F
Fred B
1.0
Sounds like I got off much better than most reviewers (ignoring all the 5-star bots every single person has given 1 star), my stuff did finally get delivered only a week late although I was over charged by about 25% (they tried for more) and a few items were lost and boxes smashed up. Avoid this company at all costs, here's a brief account of the experience I provided to the BBB: Premier Global VanLines provided a low ball estimate for my move of $3713, by the time the move was complete it had ballooned to $4670. Much of this increase was due to the itemized estimate of 332cuft inflating to 600cuft when the truck was loaded by Liberty Moving Group in NJ. As all our possessions were held hostage I could do nothing but pay what they asked. By the time the material arrived in FL it had been packed much tighter on a second truck and I discovered the original movers had lied about each section of the truck being 200cuft. In fact at ~2.5ftx8'1"x8'1" each section was only ~160cuft IF loaded to the ceiling. As the pictures show, they only loaded ~75% to the ceiling so the actual cuft shipped that we should be charged for is only 250cuft resulting in an overcharge of $1,750. Fuel surcharge is based on cuft, the resulting overcharge here was $157.50. Finally, our binding contract included ALL material and packing, an additional overcharge of $300 by the movers was on bill. DECEITFUL PRACTICES: #1 Online reviews are clearly fake. Sites like MyMovingreviews.com (4.6) and Trustpilot.com (4.5) do not align with Google's reviews (3.3) where it is more difficult to fake reviews. Even the Google review is highly inflated, out of 48 reviews, 27 are 5-stars while the other 21 reviews are ALL 1-star #2 "1st Available Delivery" of 9/20/21 was described by the sales agent as the date our items would be delivered to our apartment in FL, when the date came around everything hadn't left NJ; eventually arrived a week late #3 "Book it now promotion" of $1,000 was offered by the sales agent, the final bill shows the discount for what it truly was, a "Split pickup or delivery". This was not agreed to upfront and is false advertising #4 Confirmed upfront with the sales agent that our move would not be levied a long carry charge, I went as far as measuring the distance on Google maps with her but was assured it was fine. Delivery driver attempted to charge an extra $200, I stood firm and eventually got it down to $100 although I should have paid $0 #5 Insurance rate of $0.60 per pound is laughable compared to what was broken/lost, thankfully we took most fragile and valuable items in our car. While this is based on some sort of federally mandated minimum, it was the preferable option to the "Full Value Protection" they offered for a ridiculous premium of $2,809 to cover $13,944 in replacement value #6 Getting the required Certificate of Insurance (COI) from the movers, which is a standard process in the NYC/NJ area, was a nightmare. After calling and emailing for weeks received it via text 12 hours prior to the move #7 Multiple attempts were made by both Premier Global Vanlines and Liberty Movers to change the pick-up and delivery times, stood firm as my building is very restrictive on my 3-hr window to use the elevator #8 Most of the agents were really nice when you called the main customer service line BUT rarely did anyone follow through with requests or pickup their phone/respond to emails when sent directly to an individual #9 The itemized list at pickup was largely chicken scratch, the delivery supervisor assured me everything was there although after unpacking it is clear that multiple items are missing
L
Lexi Stokes
5.0
Just needed help loading the heavy furniture for my 1 bedroom in my U-Haul and they got the entire apartment packed up, far beyond just the furniture. They were professional and worked their butts off the entire time. Every request I had they met with flying colors but everything went perfectly. The guys were very quick and very nice. And to make it even better, their prices are great.
P
Pete Sorgich
5.0
I hired Premier Global Vanlines at the very last minute and they took care of everything. They were professional, efficient, fun, and a pleasure to work with. Three guys showed up early on a Saturday morning and moved our 3 bedroom apartment in just under 3 hours - very much worth the money. I will hire them again next time I move!
More reviews (7)
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FAQs
1. How to Get in Touch With Premier Global Vanlines?
You may reach them at this phone number +1 800-214-6147. In addition, you can go to their website to find email contact info.2. What Are People Saying About Premier Global Vanlines?
Check out one of the customer comments on this moving company below.
"Sounds like I got off much better than most reviewers (ignoring all the 5-star bots every single person has given 1 star), my stuff did finally get delivered only a week late although I was over charged by about 25% (they tried for more) and a few items were lost and boxes smashed up. Avoid this company at all costs, here's a brief account of the experience I provided to the BBB: Premier Global VanLines provided a low ball estimate for my move of $3713, by the time the move was complete it had ballooned to $4670. Much of this increase was due to the itemized estimate of 332cuft inflating to 600cuft when the truck was loaded by Liberty Moving Group in NJ. As all our possessions were held hostage I could do nothing but pay what they asked. By the time the material arrived in FL it had been packed much tighter on a second truck and I discovered the original movers had lied about each section of the truck being 200cuft. In fact at ~2.5ftx8'1"x8'1" each section was only ~160cuft IF loaded to the ceiling. As the pictures show, they only loaded ~75% to the ceiling so the actual cuft shipped that we should be charged for is only 250cuft resulting in an overcharge of $1,750. Fuel surcharge is based on cuft, the resulting overcharge here was $157.50. Finally, our binding contract included ALL material and packing, an additional overcharge of $300 by the movers was on bill. DECEITFUL PRACTICES: #1 Online reviews are clearly fake. Sites like MyMovingreviews.com (4.6) and Trustpilot.com (4.5) do not align with Google's reviews (3.3) where it is more difficult to fake reviews. Even the Google review is highly inflated, out of 48 reviews, 27 are 5-stars while the other 21 reviews are ALL 1-star #2 "1st Available Delivery" of 9/20/21 was described by the sales agent as the date our items would be delivered to our apartment in FL, when the date came around everything hadn't left NJ; eventually arrived a week late #3 "Book it now promotion" of $1,000 was offered by the sales agent, the final bill shows the discount for what it truly was, a "Split pickup or delivery". This was not agreed to upfront and is false advertising #4 Confirmed upfront with the sales agent that our move would not be levied a long carry charge, I went as far as measuring the distance on Google maps with her but was assured it was fine. Delivery driver attempted to charge an extra $200, I stood firm and eventually got it down to $100 although I should have paid $0 #5 Insurance rate of $0.60 per pound is laughable compared to what was broken/lost, thankfully we took most fragile and valuable items in our car. While this is based on some sort of federally mandated minimum, it was the preferable option to the "Full Value Protection" they offered for a ridiculous premium of $2,809 to cover $13,944 in replacement value #6 Getting the required Certificate of Insurance (COI) from the movers, which is a standard process in the NYC/NJ area, was a nightmare. After calling and emailing for weeks received it via text 12 hours prior to the move #7 Multiple attempts were made by both Premier Global Vanlines and Liberty Movers to change the pick-up and delivery times, stood firm as my building is very restrictive on my 3-hr window to use the elevator #8 Most of the agents were really nice when you called the main customer service line BUT rarely did anyone follow through with requests or pickup their phone/respond to emails when sent directly to an individual #9 The itemized list at pickup was largely chicken scratch, the delivery supervisor assured me everything was there although after unpacking it is clear that multiple items are missing"3. What Is the Location Information of Premier Global Vanlines?
Premier Global Vanlines is at 4497 25th Ave SW, Naples, FL 34116. Simply use the map above to discover the shortest path. If you intend to move far away, you may find the best long-distance moving company from NearbyMovers.
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