Public Storage
Morris, Newport News, VA

Public Storage Reviews

4.8 stars based on 290 reviews

Featured Comments:

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  Lonnie R. Shaw

  5.0

  I have been with Public Storage for over 2 years now and I have known for a long time that I made the right choice. Markay has been the manager there since I rented my storage space. Her and her staff have been very helpful, professional, and understanding to me since day one. I know its a business but these people take it several steps above that. I have had my share of issues since I have been there but never once have I ever felt like anything but the perfect customer, and trust me I haven't been. This is a great place to store and they will continue to have my trust and my 5 star rating from now on.

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  Response from the owner

  Hi Lonnie, thank you for your kind words. We know there are many options out there, and we appreciate you choosing us when you store. Our team strives to deliver an excellent self storage and are glad you found this to be the case. Thank you for your comments.

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  Mimi Tran

  5.0

  I booked two storage units for company use at this location. Markay spoke to my colleague and remembered the last time we utilized their storage units. She was aware of the type of items we wanted to store along with wanting to store a forklift inside. She said the two storage units I initially reserved will probably not be tall enough and there were no longer any available parking spots for the foreseeable future. I asked if she knew of any other nearby Public Storage locations that would meet our requirements. She took it upon herself to reach out to nearby storage units and asked on my behalf for specific dimensions of the storage units. She found a 12'x30' unit nearby and even went out to that location to measure the height of the storage unit during increment weather. She also gave me a name at the new location to call tomorrow to make sure that the location will be acceptable with a large flat bed unloading on the street. Her level of detail is unmatched and her level of care for the customer is unparalleled to any I have experienced in a while. She genuinely cares for the customer and wants to make sure everything goes as smooth as possible for the location and customer.

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  Michelle Miller

  5.0

  Markay was very helpful with what size space I will need and how I should pack and wrap my stuff.

More reviews (7)