R+L Carriers
National, Knoxville, TN

R+L Carriers Reviews

3.9 stars based on 53 reviews

Featured Comments:

• R

  Ray Hill

  1.0

  Those clowns cancelled a shipment bc pickup is from Ironplanet! So you are a discriminatory and hateful company! After you accept the shipment you cannot cancel for some imaginary reasons. When customer is sending bol you suppose to accept it, and not saying “shipper has to provide bol to driver” like Jakie Bennett serene answer…shipper is in TN so cannot hand bol to driver in TX you bright mind! Now when they cancelled this was just “we don’t pick up from Ironplanet” by Selina Denson. Breech of contract and discriminatory tactics are the reasons you’ll pay compensatory damages For any shipper…think twice before using this company!

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  Response from the owner

  Ray, we are sorry to hear you are frustrated with us. We would like to follow up with you; however, we will need a few more details in order to investigate your concerns. We invite you to provide more information on our R+L Cares forum, specifically designed to bring issues to our leadership teams for immediate review. Visit us at https://rlc.com/contact/rl-cares with additional information for assistance.

• D

  Deli Gee

  1.0

  Refused to drop off our delivery on our property. Left it on the side of the road where other cars potentially could hit it. How do they expect us to bring this heavy cargo up our drive way. Very rude

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  Response from the owner

  Deli, we sincerely apologize for your recent experience and invite you to provide more detail on our R+L Cares forum, specifically designed to bring issues to our leadership teams for immediate review. Visit us at https://rlc.com/contact/rl-cares with additional information for assistance.

• H

  Harold Boyd

  1.0

  Worst freight company to to use for fragile shipments. Two separate issues with them. The first was an order that was delivered to my address but was dropped off by the road over a quarter mile away from my home. If not for a phone call from my neighbor letting me know that a package was left at road next to my driveway, I wouldn't have even known it was delivered. Once I got it home I found the box and package was damaged. Holes in the box, once I opened up the box I found the contents completely destroyed and crushed. Contacted the seller and let them know what had taken place and they offered to do an exchange rather than a refund so I accepted the offer for a replacement product to be sent out. So they arranged a pickup of the damaged unit . Now for issue number 2. Once the requested pickup was arranged and scheduled I received an email from R AND L confirming the pickup and giving me the details of time and date. Also received email from seller with specific package instructions on how to prepare the shipment for pickup. One thing that they stressed was that package must be secured on a pallet,even though it was not delivered on a pallet. Long story short on the day of scheduled pickup. I placed the package on the pallet and moved it to the road where they dropped it off originally. There was a 2 hour window for scheduled pickup time. Past the pickup time no one had shown up to get it. So I called the number on the email from them and was told that the pickup was canceled. No one told me anything about it until after the fact. All the time I had spent getting it moved to the road for pickup was wasted and I had to try to find a way to get it back to a secured location since it couldn't be left beside the road overnight. All I get from customer service was sorry.

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  Response from the owner

  Harold, we are sorry to hear you are frustrated with us. We would like to follow up with you; however, we will need a few more details in order to investigate the shipment and the services you received. We invite you to provide more information on our R+L Cares forum, specifically designed to bring issues to our leadership teams for immediate review. Visit us at https://rlc.com/contact/rl-cares with your pro (tracking) number for assistance.

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