Rapid Van Lines
Eddy, South Bend, IN

Rapid Van Lines Reviews

3.3 stars based on 171 reviews

Featured Comments:

• E

  E.B. McDonald

  1.0

  They Lost Better Business Bureau Accreditation. This an untrustworthy and manipulative company. There was always an answer - always an excuse and at the end . . . extortion. Dramatic? See pictures. Our move was in July 2021 from LA to Western NC It took nearly 6 weeks to receive our items. Then, we had to wire transfer additional thousands of dollars if ... "you want your stuff." When it was delivered - they used day laborers who showed up at the house asking us where the rental van was. And - to receive any money for lost (Several items) and destroyed items we were buried in paperwork that included gathering quotes to repair and original receipts.

• M

  Miguel Acosta

  1.0

  We booked the move from California to Nevada in June of 2021. We were assured that the company would take extra care of our items as if they were their own. Our items arrived damaged and we were missing over $3000 worth of clothing, kitchen items and other household goods. This company takes an extremely long time to respond to claims and they give you the run around. They also give you a quote over the phone an when the movers arrive they tell you that you have way more in cubic footage than you were quoted over the phone. I see some good reviews on here regarding the company which I think are bogus. All you have to do is go on to the BBB website to see that they are rated F and in fact have been taken off the list of BBB Accredited businesses because of all of the negative reviews they have received. Do Not book with this company if you do not want to lose family photos or if you value your personal items. They will lose and damage your items. If you still do decide to chose them, ensure that you have everything covered under your insurance in some way. They offer 0.60 cents a pound for you items if they are missing or damaged. So if they break or damage your $1000 dinning table they will pay you $60. Also once they pay you for the item, it states in the contract that they can at any time come and pick up the item for which you filed the claim. What a joke.

• D

  Daphne Jones

  1.0

  This was our first professional moving experience, and I'm not sure that we'll every hire movers again. We received a quote and the movers showed up on time, but when they arrived the cost of our out of state move jumped from $5,500 to $11,590. They said we either accept the price, they can only load $5,500 worth of our stuff and leave the rest, or they can leave and void the contract. We were supposed to be in our new city in 5 days at this point so we took the price hike. They also told us that our things would arrive 10 business days after we said we'd be in our city. Once this day came and went, I started calling every other day and was told each time that our stuff would be arriving in two days. After the 4th or 5th time I was told this, I let them know that my trust in them had been breached, and could they prove to me somehow that it would actually arrive in two days time. They were rude about the answer, they at no point tried to reach out to us to let us know our things would be late. It took a total of 30 calendar days for our things to arrive. When our stuff arrived, a significant amount of our furniture was broken. Two of those pieces are 100 year old antiques, and one of those is likely unrepairable. The two movers that showed up with our stuff were nice, and apologized profusely for the state of our things, but the level of damage only added to our frustration over the delays. I wish I had looked at their policy for filing claims before we had signed on with them. I HIGHLY RECOMMEND ANYONE ELSE READ THESE CLOSELY. The onus is on the customer to find quotes at your own cost for repairs, two quotes for each piece of furniture is required. Only 2 photographs are to be submitted for each broken piece. Nothing is accepted digitally and must be hard copy photos. The wrapping must be kept from the move. The furniture can't be moved until the claim is resolved. They have almost a year to respond to the claim, and additional time to action the claim. You have a strict deadline to submit your claim. You must have hard copies of ALL documents AND you must have noted the damage on the forms before they leave. Let me note here that when our things showed up, we were told that we needed to sign off on the forms and make the final payment before they would unload the truck. We were okay with paying, but we refused to sign the forms (and thank goodness we did) because we would have signed them verifying that there was no damage BEFORE we saw all the damage. They had to get approval from someone higher up to unload without the signed forms. We never got the claims in, and that's on us, but our sheer frustration over this process and the fact that I have been unable to find someone that can repair one of the antiques caused our delays to run past the deadline for submission. I can't say enough how much I recommend you stay away from this company.

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