Ryder Last Mile
45th, Jacksonville, FL

Ryder Last Mile Reviews

1 stars based on 5 reviews

Featured Comments:

• M

  Mike Schul

  1.0

  Awful! Definitely on the list for worst places ever. Trash everywhere, very unorganized, and fairly rude. Hell, if I had to work there I would probably have a terrible attitude also.

• O

  Our Family

  1.0

  Florida Transfer also now known as Ryder Last Mile was hired by JC Penney to deliver our new mattress AND take away our old mattress. When we found out the delivery was assigned to Florida Transfer we Googled them online - you can see the reviews other have left here and other places online. They arrived as scheduled. Took the old mattress out to the truck and loaded it onto the truck. They then came in set the new mattress in the bed frame for us. We went outside to sign the paperwork when one of the 2 employees said there was a stain on our 17 year old mattress and this was a bio-hazard. We explained it was an old soda stain when our son spilled his drink he was not supposed to have on the bed. The stain was not wet, but I could understand they probably do not have test kits on their truck to determine if this is a bio-hazard or not. So we told them we were told by Penney's that they take the old mattress away, we were never told it stained it could be refused. That is when the other employee said, well we can settle this now if you like. Pay us some CASH now and we will take the mattress for you to the dump. So now the mattress has been removed from the truck and placed in out front lawn when just a minutes ago if we had paid the driver some CASH he would resolve the matter for us. How was it suddenly NOT a BIO-HAZARD? Same mattress, same stain... Of course the drivers have deliveries to make and hopefully some CASH on the side so they took off. We tried calling Florida Transfer, guess what? They don't call back. The mattress laid out in our front yard for 2 weeks before the city came by and picked it up. After contacting Penneys they confirmed the service is supposed to pick up the mattress, that is why the buyer pays an additional $25 delivery/pick up fee. No where in the agreement given to us by Penney's says they won't take stained mattress'. See the attached images. You can find online other similar reviews of this same company with similar situations for other goods purchased elsewhere. It appears they see a potential Cash Cow by holding people's merchandise hostage for various different reasons until they are paid CASH to resolve the matter. This has seriously impacted our view of Penney's and we have not heard back from Penney's Customer Service either.

• K

  Kenny Logas

  1.0

  If you want to waste your time come to this place it's rubbish 7 hours and they don't finish charging

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