Select Van & Storage Co.
Skiles, Kansas City, MO

Select Van & Storage Co. Reviews

3.4 stars based on 27 reviews

Featured Comments:

• A

  Angie Brindell

  5.0

  Great moving company! Always willing to go above and beyond for their customers and fellow partners. Their "whatever it takes" attitude is what sets them apart. Highly recommend!

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  Response from the owner

  Thanks for the the feedback and recommendation, Angie! We truly appreciate your kind words and love working with your team!

• A

  Ashley Nail

  1.0

  If I could give zero stars I would! First, they rescheduled our loading date without clearing through our military move coordinator. They then would not answer their calls. They didn't adequately plan for the size of our move and decided it would be acceptable to put our household items on a lift gate attached to the OUTSIDE BACK END of the moving truck. They placed items like mattresses, box springs, and other indoor items outside the truck to sit for a cross country move. I told them this was unacceptable and so they removed the items and claimed they would return in 2 days to pick up the remaining items. When contacted Monday they said they would arrive ANYTIME BEFORE 3 pm. Being military we only have a short amount of time until we need to report to the next duty station and now we are delayed 3 days. I've never been more disappointed in moving service and I don't have faith my belongings will arrive safely or in a timely manner. If you have a choice DO NOT USE THESE PEOPLE!!!!

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  Response from the owner

  Ashley, although our agency is not part of your move, as an Agent for Mayflower, we regret to hear that your recent experience was anything less than exceptional. We contacted Mayflower’s Customer Care Center and they have been in contact with the agent hauling your shipment. Mayflower has asked us to share contact information for TMM with you: Brittany 904-394-3304. According to Mayflower's records, your additional items have been loaded. We suggest that you continue to keep in contact with your move coordinator, Brittany, during the rest of your move. Best wishes to you as your settle into your new surroundings.

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  Megan Mulvey

  1.0

  We referred my mother to this company after using Mayflower to move across states. They are currently two days out of their delivery window of 7 days and past the two hour time window they gave to deliver my moms truck full of belongings to her new home in Georgia. For five days nobody told us it would be late and nobody knew where the truck was even located with her things. Nobody has a supervisor and nobody has any answers. This is a terrible experience for everyone involved and I will be reporting this business to the BBB. I’ve never dealt with such poor organization and terrible communication from a place of business. It’s totally unacceptable.

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  Response from the owner

  Megan, we are sorry to hear that this has been your mother's experience with us. Would you be able to call us directly 1-800-948-4885, so that we can better assist you and your mother? Thank you so much.

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