Southside Moving and Storage
Midlothian, Richmond, VA

Southside Moving and Storage Reviews

1.9 stars based on 21 reviews

Featured Comments:

• B

  B. Teneille

  5.0

  The movers at Southside Moving & storage were very helpful and efficient with my move this past week. They made sure to treat my items with care and answered all of my questions with professionalism. Would recommend to anyone.

• J

  Jan Steele

  1.0

  I would not recommend Southside Moving and Storage. Customer service has been virtually non-existent in my case. My move was underquoted, understaffed and several pieces of furniture were broken and/or damaged. Concerns were addressed prior to the move with the Richmond sales rep, Brenda as well as on the day of the move. To no avail. The movers-as well as another employee of the company-confirmed I had a two truck, 4 man move. What I got was one truck and three men, unfortunately, one of the men was ill and not much assistance with the move. After the move, I filed my claim, received the expected denial as I’d not purchased additional insurance. I had to call for the disposition of my claim. I then wrote a letter to the sales manager: Joe El-Attar. The letter is below. To date, I have received no response from Mr. El-Attar. I have initiated several phone calls to him and only twice has he contacted me-and both times I was not available to take the call. August 9, 2017 Dear Mr. El-Attar, Attached you will find my original claim for damage sustained by my personal belongings due to the negligence of your contracted crew and the mismanagement of my move in general. I had hoped that a reasonable response would be received from your claim department, but as with the majority of my interactions with your company, your policies and rules and definitions were simply repeated back to me and no alternative solutions, apologies or empathy were offered. Prior to my move I brought cube sheet concerns to the attention of your sales rep and dispatcher- the number of boxes was listed as 10—I had at least 100. I was still underquoted and understaffed. On moving day, my concerns were addressed by your sales rep advising me to “take a deep breath”. The day of my 3 man move, one of the men was ill and essentially unable to help for the majority of the day. At 6 pm with my damaged furniture, and quite a bit remaining to be moved, I told the men I’d finish on my own. I am asking your company to be accountable for the consequences of improper handling of my property. I am a customer looking for a solution to a damage incurred by contracting with your company. I simply want my items repaired and I feel it should be at Southside Moving and Storage’s expense. The antique hutch was broken even before we left my previous residence-your crew member told me and admitted it was his fault. My expectation was that my belongings would be handled in a professional manner, following general moving protocol and procedures. It was not unreasonable for me to expect that my antique hutch would be wrapped and secured before the truck moved. It was not unreasonable for me to expect the same treatment for my dining room table-blankets secured on the table would have prevented the scrapes all the way around the table. The same holds true for my sofa—light colored or not, proper wrapping and securing would have prevented the damage. This expectation also applies to the antique sewing chest with the leg snapped off. IF your customers cannot expect for their belongings to be handled in a professional manner, that should be made clear before signing any contract or offering insurance coverage. I request that you review my claim and the circumstances concerning the damage and offer a viable solution to the problem, which in my opinion, is repair of my damaged items, Thank you for your time and l look forward to hearing from you soon. 9/22/17. Still no response.

• K

  Karon Scott

  5.0

  Southside Moving and Storage moved me from Maryland to Virginia. Tony, Steven and Timothy were awesome. They were punctual, professional and accommodating. I downsized from a 4200 sq ft home to a 2100 sq ft; It was challenging trying to get everything in and situated due to seizing and the 31st of the month. But they got it done effortlessly. I would use this company again.

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