Sterling Moving & Storage, Inc
Stockhouse, Bozrah, CT

Sterling Moving & Storage, Inc Reviews

3.9 stars based on 56 reviews

Featured Comments:

• M

  Mike D'ANGELO

  1.0

  I found Sterling as most due via a web search. They came out to my house to quote my move from CT to Florida. The sales person appeared very competent and assured me they have a long standing relationship with all of their employees so I Can trust my items would we well cared for from move out to move in. Couldnt be further from the truth. The driver in fact told me he rarely knows the crew he is working wth, and apologized that he had a" bad crew" for my move. I was present when the house was packed in CT and also when it was unpacked in Florida. The only time I wasnt present was when they had to "shuttle" my items between 2 trucks. Upon arrival of the gods in Florida, the damage was outrageous. I would have had better luck with a baggage handler at the airport. Beds, desks, tables, lamps, planters, all damaged. No one cared. Tens of thousands of dollars worth of furniture was damaged. My only recourse is to file a claim with their Insurance company who insisted no claim would even be looked at until Sterling was paid in full. Essentially, Sterling holds your belongings hostage until they are paid and dont have to deal with the customer again. Would never use this company again or encourage anyone to use them. Highly unprofessional, and the sales person in my opinion is fraud.

  ---

  Response from the owner

  We are sorry you had a negative experience with Sterling. While happy to hear you were pleased with the driver, we regret if you incorrectly received the impression that the crew handling your move was not up to Sterling’s professional standards. That was never the driver’s intention. While there was 1 individual who was new to the crew, rest assured they received the thorough background check that every employee receives when coming on board. It seems there were some confusion on your part related to the estimate. We always endeavor to submit an accurate estimate. That estimate is predicated on the weight of material to be moved and the amount of packing we are hired to complete. If we arrive at the home and find there are items that require packing that were not disclosed during the estimate process, it is only fair that we receive payment for the additional weight, labor, and required packing materials. These additional items increased the total weight less then 10% of the signed estimate. We are very sorry to hear some items did not fare well on the journey. It is always our goal to make every move go smoothly but on the rare occasion when something does happen, we want to make sure everything in our power is done to make it right. Please note, it is standard practice in the whole of the moving industry that invoices must be paid in full on delivery. We would like to point out that after you made us aware of the damages, our representative spoke to you several times to help you work through the claims process, even helping to research some of the items to determine their value to ensure you receive fair compensation. Again, we apologize for these issues and are sorry our goal of customer satisfaction was not met on this occasion.

• N

  Neal Keating

  5.0

  Paul and Melissa were great setting up and coordinating both our moves this year. The drivers, Josue and Aaron were professional and worked with us to make sure everything was done the way we wanted and communicated throughout the move. And the crews they used were excellent. Could not be more pleased.

  ---

  Response from the owner

  Thank you for your positive review! We work hard to make sure every move is successful and we’re happy to hear you were pleased with your moving crew!

• B

  Bob Goldstein

  1.0

  From the start, Sterling misrepresented themselves as a competent, reliable, and responsive business. This could not be further from the truth. From the moment they entered our home in Connecticut, things have been going wrong. They have broken countless items of ours, dropped furniture, and left boxes at our house that we had to call them to come back to take. We moved from Connecticut to Ohio in December of 2020. Half of our things were moving from our old house to a new rental, and the other half would be going into storage. When we arrived at our rental property, nearly all of the furniture we CLEARLY marked as going to the house was not there. We had to go the storage facility ourselves to try and find what we needed. When we finally moved into our new house and received our items from storage in October 2021, four boxes were missing. This includes family heirlooms from now deceased family members, baby books, and items meant to pass down to our children. We've called numerous times, and have yet to receive any information about our missing items. Once they have your money, they couldn't care less about what happens to your possessions. DO NOT MOVE WITH THIS COMPANY!!!!!!!

More reviews (2)