Stewart Moving & Storage
Wylderose, Midlothian, VA

Stewart Moving & Storage Reviews

4.7 stars based on 295 reviews

Featured Comments:

• K

  Karen Bourn

  1.0

  I don’t usually resort to social media, but I feel that I need to warn anyone who is looking to move or store furniture. DO NOT use Stewart Moving and Storage. Don’t just use my experience, check Angie’s list and Yelp as well as google...I wish I had. I would have never used them. We stored our belongings in their warehouse, which we thought was climate controlled...now we know it was not. It was “military approved “ climate (not sure what that means) but we had things melt so I’m assuming it got really hot! Also as the movers were unwrapping our furniture, pieces were falling off. The movers were as shocked as we were and assured us that Stewart Moving and Storage would fix it...NOPE! We were told we signed a paper stating that we would take $0.60 per pound for any damages. That is their way of taking advantage of people, (in my opinion of course). The way they packed us was so bad! They packed garage items with kitchen items...of course I immediately called and asked for them to send someone over to actually see how they packed, but no one came. Actually I did have someone tell me “they don’t do that”, if I were them I would want to know how my employees were representing the company. We received a check for just over $200 for damages that amounted to $3,000. Please don’t make the same mistake we did...research before you hire them!

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  Response from the owner

  Karen, I'm not sure how much more we can sincerely apologize that your move was not without incident. The sterling silver candelabra that you mentioned had melted still really perplexes us as the melting point of silver is 1,763°F and even thought our storage facility is NOT climate controlled (nor ever portrayed to be anything other than a military approved, ventilated, climate stable- facility); we can say with absolute certainty that our warehouse never, ever got that hot. While we disagree that any incident or damage was malicious as you've portrayed, we understand that receiving 60 cents per pound on a claims settlement is never going to allow for proper repairs or replacements to be made. Full replacement value protection is almost always recommended and we sincerely wish your move had this coverage so we could have processed the claim very differently. At this point, you're leaving us false, defamatory reviews on every platform you can find and we need to ask you to cease and desist. We have not done anything unethical and your persistence to spread false & libelous information will not change the fact that you waived the coverage that could have reimbursed you for any accidental damages. If you feel our claims department has found their decision in error, please consider the proper next step, which is filing arbitration.

• C

  C Collins

  1.0

  WORST EXPERIENCE EVER in all our years of moving, and we sustained significant damage to our valuable possessions as a result of negligence and incompetence. Starting with the very late crew, things went downhill rapidly. Attempts to communicate with the office by phone were a total fail, as we encountered one problem after another. The crew was not notified by office staff that we had an antique baby grand piano that required special handling, and that created an emergency situation. A local piano company was called in, and they didn't have the right equipment either. Although the piano was later packed properly in the Stewart warehouse, during the transition the piano was dropped, severely mishandled, traveled on a truck with very little protection, and subsequently damaged virtually beyond repair. The sound board was cracked in 2 places, the casing was gouged and chipped, and the legs were inadequately packaged, and sustained damage. When they loaded the shipping container for overseas shipment, they did not inspect the container by closing the door and looking for light coming through - our container had a hole in it, and our shipment was destroyed by water ingress, mold, and mildew. Our goods were already carefully packed and labelled by us, and the crew repacked things to consolidate. In doing so they failed to label or re-label the boxes, and made no effort to keep vital pieces together such as TV remotes, power cables, nuts/bolts/screws to furniture that we had taped to the back of the item to keep them together. We are still searching through the jumble of boxes trying to find essential parts and pieces. Clothing was taken out of the sturdy wardrobe boxes with hanging bars, and jammed into flimsy little flat cardboard boxes that fell apart and were soaked by water. We disposed of a mountain of evening gowns, suits, leather jackets, dress shirts, shoes, and purses that were destroyed by mold and mildew. Linens, a leather chair, documents, electronics, photographs, rugs, everything ruined by water and mold. Had a degree of care been taken to prepare our goods for travel across water, it wouldn't matter if a leak occurred or not, our goods would be safe. One of the crew members was new, and he didn't even have basic skills in packing or handling goods. No evidence of any training or experience whatsoever. If the boxes were labelled at all, it was a pitiful attempt to write words in English that no one could comprehend. Much of what we received had no inventory sticker or labelling at all. The Irish crew that unpacked our unfortunate shipment felt so bad for us that the crew supervisor issued a formal report documenting the substandard packing, and the poor condition in which our goods were received. This was shared with Stewart Moving and the primary company we contracted with, Shumacher Logistics. No one contacted us to apologize for the fiasco that resulted, even after I sent pictures to show the severe damage. To add insult to injury, basic communications functions at Stewart were non-working, including phones, email server, and the tablet with our inventory. They never did get that to work, and I had to take a picture of each screen with my phone as my official record of the shipment. If you're going to be in the business of shipping customers' personal possessions across an ocean, then step up the standards of training and quality in properly packaging items to withstand the journey, or get out of the business and let a higher quality company have the business. We have been severely, financially harmed by your company's negligence and ineptitude, in addition to the extreme stress and emotional despair you put us through. On their Facebook page they DELETED all my comments (and all other negative reviews) and blocked me from their page. All they want to show are the happy comments, instead of facing up to the negative experiences that many customers had at their hands. Terrible stories and pictures of ruined belongings that they simply deleted. Very cowardly and unprofessional of them. Today

• J

  James Palomo

  5.0

  If I could leave more than 5 stars I would. I move every other year for work and the team from Stewart Moving and Storage (Damantae and crew) were great! They properly inventoried all my belongings and took extra care with the more fragile items. They even take care of properties by strategically placing mats and cardboard on the walkways for their traction and to protect the floors from any incidental damage. Hands down, the best moving company and team I've had throughout my career.

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  Response from the owner

  Thank you, James for taking time to share with us your experience. We are happy that you had such a great experience with our team. We appreciate you!

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