Suburban Relocation Systems
56th, Commerce City, CO

Suburban Relocation Systems Reviews

3.8 stars based on 48 reviews

Featured Comments:

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  Wendy Bernstein

  5.0

  I was so nervous about moving and making a final decision on which company I would choose!! After speaking with 13 different companies and revising the Estimates I decided to go with Suburban Relocation. Very happy I did! My move was from Colorado to Maryland and it was a overall an easy process. The Moving Consultant was magnificent and was really helpful with organizing my move. They seem to have lots of experience and provide expert advice. The Crew that came the day of the move were real pros in addition to being courteous and professional. They started on time and had a great systems for getting my items ready for loading on to the truck after wrapping and protecting them. I didn't wait long for my delivery and happy to report that I had no damages. I will be referring friends and family. I really like that they take into account the expenses Moving brings on and try to help you cut some corners. In my case that was really helpful since it didn't compromise the quality of service i received

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  Jondell Hardy

  5.0

  I can not say enough about my experience with Suburban Relocation System. Nick came to my home, on time, with a very professional appearance and attitude. Nick gave me a very accurate quote, with no unexpected fees and no increase in price for any reason. The gentleman that packed my household goods we're very professional, they were very respectful of my items, and had my house packed in a timely manner. I come from a military family and I have used military movers for 10 years, suburban relocation system showed me how real movers work. For the first time my items we're not broken or tossed around like trash. I want to say thank you to Nick and his crew for a very pleasant moving experience. I have recommended them to all of my friends and I do the same to everyone looking for movers.

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  William Francis McKelvey Jr.

  2.0

  Booking and arranging the move was seamless and easy. My liaison was charming and very helpful. The price we were quoted was the price we paid, and even when there was some confusion in Denver about additional costs for using an elevator, that was quickly and professionally resolved. The movers who came to pack our DC apartment were professional and packed our items quickly and efficiently. The movers who dropped our stuff off in Denver were also very professional and helped us put our furniture together. Also, they were good at letting us know a day in advance when they would arrive and they arrived within the window we were given. A couple of items had minor damage, but that's not so bad. All of our glassware and stemware was perfectly wrapped and taken care of. In DC, they even wrapped some things for me that I wanted to take crosscountry myself, which I appreciated. Also, they were good at letting us know a day in advance when they would arrive and they arrived within the window we were given. The packers/movers get 5-stars! However, a couple of our items are missing. Which happens, of course with big cross country moves that have multiple moves per truck. Unfortunately I've not been able to get any news on these items for well over two weeks. I've emailed dispatch and they haven't responded. I've emailed my booking liaison and though she has responded she hasn't given me any solid answer except to reach out to dispatch. This lack of communication is frustrating and unprofessional. Furthermore, regarding the move itself, though I was told I would be reached out to when my stuff was loaded onto the van for shipment from DC to Denver, I did not receive any communication. When I reached out to ask, I was told to wait for dispatch to contact me. I did get a response the day before they arrived with the window in which they would arrive, and that was helpful. But for a few weeks I had no idea where my stuff was. I understand that with a crosscountry move that requires multiple drop offs, I can't be given an exact time or date my stuff will arrive weeks out. I also understand that things get misplaced sometimes. It isn't ideal, but mistakes happen. I get it. I do not understand why I was not able to be told whether my stuff was still in a warehouse or whether it was even on the road, and I don't understand why no one can reach out to to me to let me know anything at all about the stuff that is missing. What if we were missing more items? Important items? This lack of communication drops my rating down to two stars.

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