The Home Depot
Grove, Gaithersburg, MD

The Home Depot Reviews

4.1 stars based on 1508 reviews

Featured Comments:

• M

  Mark Kindy

  3.0

  I usually don’t come to this Home Depot if I can help it because it’s very disorganized. I’m on double digits for curbside pickup orders where I’ve waited 20+ min, had issues where what online says something is very much in stock BUT isn’t actually, and times where my orders have been handed to me missing items. And that’s not including when there just isn’t nearly as good of a selection as other stores. Aspen Hill is my go to, and I’ve gone to Bethesda on occasion too (I live in Gaithersburg…) This is a very busy area and it can be a complete mess getting around the parking lot a lot of times. Sometimes it’s just not worth dealing with it. Some employees are very nice and friendly like “Coach” — others are not very helpful and most of the problems seem to come from people who don’t seem to want to be there. All in all, not the worst I’ve seen but not my favorite by far

• J

  JECaine

  1.0

  The incompetence and rudeness of the staff is astounding. I placed an online order and whoever filled the order forgot an item. The terse customer service agent tried to pass off as if all my items were there. She told me to check the bag, but the item was too big to fit in a bag. When I told her it was missing an item, I pointed to it on the invoice, she walked away and left me standing there for 20 minutes. She came back with the wrong item; the largest item already in my bag, the one that was most obviously already there. She blamed me because she thought I was pointing to a different item. Instead of going to get the right item she threw the invoice at me and pointed me to an aisle. This is why I shop at Lowes but they weren't open on Easter Sunday. Maybe now my projects can wait until Monday.

• K

  Kiamehr Ahmadi

  5.0

  At this location in particular on several occasions the employees have gone beyond their regular duties in order to help me out. I’m not sure how to spell this gentleman’s name but he said his name was Clayton. I went in to buy some tools to change my car battery myself for the first time ever (just a liitle FYI) He said he was getting off at 9 and it was approximately 8:50 and that he would check in on me and my progress. Not only did he help me pick out the necessary tools, but he did all the heavy lifting and spent over 30 min after he got off of work with me in order to teach me how to use the tools and how to change my battery. He is honestly one of the nicest people I’ve evet met and he’s an absolute asset to this store. Thanks again for helping me out and your hard work 🙌🏼

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