TriState Moving and Storage - Movers and Packers Washington Dc
K, Washington, DC

TriState Moving and Storage - Movers and Packers Washington Dc Reviews

4 stars based on 41 reviews

Featured Comments:

• J

  Jony Ahmed

  5.0

  Tristate Moving are the great company in town. My friend referred me to them. They did such a great job when moving my house, all of my belongings were delivered safe and on time not a single item broken. From start to finish everything went according to plan Easy booking, simple price structure, easy to amend and when it finally came to the big day courteous, prompt service. I would recommend them to anyone, For their great job and competitive price.

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  Response from the owner

  We sincerely appreciate your awesome feedback JONY KHAN. It's because of awesome people like you, we are able to continue doing what we love to do.

• A

  Antonio White

  3.0

  They were great when they got the business, but after the agreement the problems began. From not communicating arrivals and departure windows, to miscommunicating payment process (they had my credit card on file but demanded the receiver provide a credit card upon delivery- didn’t make sense nor did they properly communicate this in advance). Rather than course correct, they threatened to leave and charge us for more time and storage rather than try to be a professional business and fix it. As a business owner myself and someone who works frequently with movers, this left a negative taste in my mouth. If you work with this company, be sure to make sure you get in writing what the policies and procedures are because I doubt they will own their side of the issue when it comes down to it, nor will they work to make you satisfied.

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  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Antonio . Customer service is our highest priority, and your satisfaction is important to us!<div> We looked at your file and it looks like you had called us on a last minute emergency move because the moving company you had hired cancelled on you. Please understand that in these situations time is limited and information can fall through the cracks on either side. Our office was under the impression that you were going to be at the delivery location to make payment. Most of our clients usually meet us at the delivery so i can see how this could get mixed up in this situation. But for future reference if you ever need to set up a move with us and you will not be at the location then we can send you a credit card Authorization for that you can fill out and send back. In addition we will put a 10% discount coupon for you next move with us. We greatly appreciate your business and we apologize for any miscommunication that occurred. Please contact us (202) 518-6683 to wor </div>

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  Elizabeth Shelley

  1.0

  I did not receive an email confirmation with a cancelation policy, and/or contact information or confirmation number. I attempted to search them after my initial contact but was unable to find their number. Because I did not receive an email, I had to call every moving company that I could find online, but was unsuccessful. My move date was postponed and I was unable to cancel my date. The only email I received was 24 hours before, well past the 72 hour cancelation time period. They charged me $350.00 and overdrafed my account. Manager "Scott" told me that it was "not their problem." And "yeah, you'll have to sue me. " Manager "Scott" simply stonewalled me, was rude and domineering on the phone. I would tell everyone to avoid this toxic business. I will be visiting the better business bureau after this review and contacting a small claims lawyer. Avoid this company so that you don't wind up in my position. Empty bank account with all my boxes packed.

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