Twin Cities Moving Systems Inc
55, St Paul, MN

Twin Cities Moving Systems Inc Reviews

1.7 stars based on 183 reviews

Featured Comments:

• J

  Jerry Rice

  4.0

  Story of how the Company fixed a problem that was their fault: Mattress was delivered on time. Nothing noteworthy there. The men in the truck were polite and apologetic, but absolutely refused to take the old mattress, even though it stated explicitly in three places of their work order that they were to do so -- even in a handwritten note that was highlighted. I called the company three times and left messages. I was not impressed. I was sorely peeved that they flat-out just would NOT do what their work order told them to do, and what we expected would happen when we bought the mattress. This was a BAD DEAL!! I posted two pictures. One is of our old mattress that was STILL WAITING FOR THEM TO PICK UP!! And the other is the driver's work order clearly showing in three places (and highlighted, handwritten) to pick up the old mattress. I pointed out to the driver that if they had room for the mattress they delivered, they had room for the old mattress. He said the truck was full and would NOT take the old mattress. Well, I am pleased to say that I did receive a call back, and the lady acknowledged that the delivery men indeed should have picked up the old mattress. She said she would need to check with the scheduler to see when they would have a truck in the area again, and call me back. At this point I was still doubting that anything would really be done. But to my surprise she did call back and scheduled a pick up. She also said that the delivery men's conduct would be addressed with them. In the end the same men arrived and took our old mattress, so I am impressed that Twin Cities Moving Systems kept their word and followed through with the full agreement. Good job!

• A

  April

  1.0

  Twin Cities Moving provided exceptionally poor service from beginning to end. They left a message scheduling my delivery for a date I was not available, so when I called to reschedule, they did not answer the phone and I was repeatedly sent to voicemail. I had to call five times over several days during business hours to speak with a person. In addition, I left two voice messages which were never returned. In finally speaking with a person, the delivery was supposedly rescheduled, but then I received an automated voice call and a text message for the incorrect date. In order to avoid incorrect delivery, I had to call twelve times over a week during business hours, left seven messages, and sent an email. None of the messages or email were ever returned. I finally reached a person the day it was supposed to be incorrectly delivered and confirmed the new scheduling date. He did not apologize for the failure to return calls and made it clear they do not return voice messages. When the team delivered the bedroom set, they ducked out quickly before I could tip them. As soon as they had left, I saw the extremely poor job they had done. The headboard legs, assembled by Twin Cities and not the manufacturer, were on both crooked and backwards, meaning that the side boards were bent to fit into the legs. Additionally, they had not finished securing the slats, but set them in the bottom without screwing them into place. They also had damaged one of the slats. When I called the delivery crew immediately to see if it could be fixed, they answered, but hung up as soon as I said my name and before I stated why I was calling. I called back right away and again twenty minutes later; I left two messages which were never returned. Thankfully, we were able to repair the damage ourselves. However, as a result of the poor care received, I called the furniture store I ordered the furniture through and highly recommended against ever using this company again. The furniture company representative stated these are known issues with the company, they have difficulty reaching the company themselves, and they are actively looking for other delivery options in the area.

• A

  Ashley Sillin

  5.0

  With all the negative reviews for this company, I was really worried about my delivery. However, I was incredibly impressed with the experience, from scheduling the delivery to the moment my new island was in my kitchen! I was able to schedule my delivery online and was given a 12 hour delivery window. I emailed the company, concerned I’d have to wait around all day. I received a reply almost immediately assuring me that I’d get a four hour delivery window the day before my delivery. Sure enough, I got a text and email the night before notifying me my order would be here between 10 and 2. I received a call around 12:30 that they’d be there in 30 minutes, and sure enough they were exactly on time! The island was assembled in my apartment in less than 5 minutes by two extremely professional and friendly guys, then they took the trash and were on their way! I would use Twin Cities Moving Systems again.

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