U-Haul Moving & Storage of Erie
Grandview, Erie, PA

U-Haul Moving & Storage of Erie Reviews

4.1 stars based on 19 reviews

Featured Comments:

• D

  Dan Newcomer

  4.0

  Reserved a 17ft truck for today at grandview, they called me saying the truck i reserved was in an "accident" but they had one at another location. Show up to the other location to be told there is no truck here or anywhere else available. Then i see a short bald dbag with tribal tattoos pull in with the original truck i was supposed to rent with a busted windshield from a baseball bat. Me and my wife lost $500 in lost wages from taking off work for no good reason on top of her storage unit that needed cleared out today being extended another month because of it. Edit: i was finally contacted by upper management. They sincerely apologized, gave us a $50 voucher and offered to pay for the 300 miles i was driving. Taking from 1 star to 4

• x

  x y

  5.0

  The manager of this location ensures his customers are taken care of and goes out of his way to go above and beyond for flustered families that are moving. Thanks Mr. Thompson! -Shari

• J

  Justin Cunningham

  1.0

  Repeated times, the storage access, which is supposed to stay open until 10pm, has shut access off early. I notified the manager multiple times. Once, the expectation was set that it would be fixed. The next night, same thing and no answer when I called the after hours help number. Now again, this has happened and again no answer or return call from the after hours manager. Beware if you want storage from this location and need after normal hours access. My experience has not been great. I'll be seeking a new location when my current month is over. All that said, it's a shame. The day staff has been nothing but accommodating, polite, and customer service focused!

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