U-Haul Moving & Storage of Gastonia
Franklin, Gastonia, NC

U-Haul Moving & Storage of Gastonia Reviews

2.8 stars based on 99 reviews

Featured Comments:

• M

  Mark Terifaj

  1.0

  Just went there today, around 12:40pm, trying to fill my propane tank. Pulled up next to the tank filling station, and the "ring bell" was ripped off/missing. Waited a solid 5 minutes, nobody came out, no way to contact anyone out there. Walked inside to the front desk, and was "greeted" by some person (didn't catch name) that looked super annoyed that a customer (me) walked through his door. Between glancing at his phone and the computer screen, he gave me just enough eye contact to tell me that "someone would be out there shortly" when I asked if anyone was working the propane filling station. Terrible attitude, no offer to help find said person, even though I told him I had been waiting. Walked out and waited another 8-10 minutes with no help at all. Got frustrated and drove off. Screw this place, super rude and clearly don't want to be bothered by anyone. Should just change the name on the sign from "U-Haul" to "U-Suck........" Because that is what they clearly think of customers.

• B

  Barbara kloise

  2.0

  Watch your receipt after you pick up. My receipt showed 50 extra miles on it differing from the actual mileage. Also the receipt showed the gas tank at 7/8 full when it was only a little above half full. At $4.07 a gallon not cool.Just imagine how many people don't check! Not impressed with this place at all.

• S

  Sonda Buchanan

  1.0

  Renting was a nightmare. Went to pick up at the location I rented from no truck there. Sent me to another location. I had rented a 10 ft. All they had was 15ft. Would not honor the original rate. I had to take the larger truck because of availability. When I returned I had put 30 dollars worth of gas. They said it wasnt enough and charged me another 17.25! I had it where I got it. So I ended up paying 130 for what should have been about 50. Never again.

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