U-Haul Moving & Storage of Prescott
AZ-69, Prescott, AZ

U-Haul Moving & Storage of Prescott Reviews

3.6 stars based on 83 reviews

Featured Comments:

• J

  Jennifer Roth

  1.0

  WAY to quick to throw people out for rental lateness. Doesn't work with customers at all on the matter. Times are hard, and we flip storage units, stored stuff for sale here. Several times locked out immediately, and couldn't sell stuff to even get their rent paid. Professional as far as corporate standards but in no way accomodating or helful to customers. We used to enjoy the freebies in the lobby, but now the guy living in his camper in back is accessible to everything first. Upstanding loyalty and ethics to the big wigs, thoughtless and uninterested in the customers. People living in the parking lot??? Totally GHETTO.

• S

  Sarah S

  5.0

  I rented a storage unit here for a few months, and had a positive experience. Their access hours are convenient and they have carts available for use to move things, which made the move in/out process easy. Reserving and cancelling was a breeze, as it can be done online. I only had to go in once to speak to an employee when I first rented, everything else was done online. I had a question past office hours one time, and the general manager answered my call promptly and was able to help me.

• D

  DIANNA GOODALE

  1.0

  Rented a van for 24 hours..It’s smelled so bad I couldn’t ride in it.. The seat odor left our clothing smelling like cat urine.. totally disgusted and they offered no apologies nor compensation..My wonder is what are cleaning policies..?

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