U-Pack
Mile, Pensacola, FL
- Phone:
- +1 844-611-4582
- Website:
- http://www.upack.com/moving-companies/florida/pensacola
- Address:
- 2450 W 9 Mile Rd, Pensacola, FL 32534
- Reviews
- Map
U-Pack Reviews
3.7 stars based on 15 reviews
Featured Comments:
D
Dan F.
2.0
I moved my daughter from Calgary, Canada to Pensacola, Florida. U-pack in Calgary was amazing.They delivered the trailer on time and showed me how to operate everything. Lisa, in the office, provided excellent communication throughout the process. We were able to track the location of the trailer on the web site until it arrived in Pensacola 11 days later. The people at U-pack Pensacola were awful. We scheduled the delivery and were told it would come some time in the morning. At 1PM we called and were told it would be delivered that afternoon. At 5PM we received a text that the trailer was delivered. We called and told them that the trailer was not delivered. The driver stated that no one answered the phone when he called so he just left the trailer at the house. He actually was calling the wrong number and delivered the trailer to the wrong house with the same house number as ours but a different street. He left the trailer unlocked with the unsigned paperwork inside. Apparently no one was home at the wrong address and fortunately the contents were untouched. After our call the trailer was delivered to us at 7:30PM that night. The paperwork was never signed by us or the driver. When I talked to Josh, a supervisor, the next day and expressed my concern he became very defensive and hostile and said that we had our shipment and he showed no concern about the mishap. Trailer pick up was also a problem. We called the next day, a Friday, to have the trailer picked up and we were told it would not be until Monday. On Monday we called and were told there was no record of our Friday call but the trailer would be picked up that day or the next morning. We called Tuesday afternoon and were again told they were unaware of the pickup and we would have to wait until Wednesday. After much complaining they sent someone to pick it up Tuesday night. Every time we called we spoke to a different person, apparently a dispatcher who knew nothing of previous conversations. There was no office person coordinating the delivery and pickup. Avoid this company in Pensacola if possible.
I
Isolde Rothery
5.0
I can't recommend this service enough. From the beginning, planning the move on their website, all the information you need is there. The booking process is simple and reliable. The UPack was delivered on time, picked up on time, the transit to the new location was faster than expected and the delivery and pickup as arranged. I was so surprised, nothing went wrong, nothing was broken, and I was charged exactly what I was quoted, communication was easy, especially the final pickup through my phone. It's a pleasure to work with professionals!
Response from the owner
Thank you for moving with us, Isolde! We are thrilled you had a five-star experience and appreciate you taking the time to leave us a review. Enjoy your new home!
D
David Hanneman (CDArena)
5.0
Excellent value, timely pickup and drop off. Some tips that helped me: measure your items and create a plan for packing the truck. There is a plywood board on the front wall, and wood straps in the floor that you can screw wood blocks into to prevent your items from sliding. Also metal channels in the wall you can slide rope thru to secure items in place. The ramp is heavy but manageable by one person if you are careful: it is grated, but you can cut plywood down to lay on top if you use a dolly with small casters. You can grab cheap blankets at Harbor Freight, or use 4x8 polystyrene boards from Lowes to prevent scratches. If you plan the space on paper, you can load the truck in half a day. Oh - if loading in the driveway, remember to leave space behind the truck for the ramp.
Response from the owner
Thank you for moving with us, David! We are thrilled you had a five-star experience and appreciate you taking the time to leave us a review. Enjoy your new home!
More reviews (2)
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FAQs
1. How Can I Contact U-Pack?
You can call them at this phone number +1 844-611-4582. Or you can visit their website to get email contact information.2. What Are People Saying About U-Pack?
Check out one of the customer reviews on this moving firm below.
"I moved my daughter from Calgary, Canada to Pensacola, Florida. U-pack in Calgary was amazing.They delivered the trailer on time and showed me how to operate everything. Lisa, in the office, provided excellent communication throughout the process. We were able to track the location of the trailer on the web site until it arrived in Pensacola 11 days later. The people at U-pack Pensacola were awful. We scheduled the delivery and were told it would come some time in the morning. At 1PM we called and were told it would be delivered that afternoon. At 5PM we received a text that the trailer was delivered. We called and told them that the trailer was not delivered. The driver stated that no one answered the phone when he called so he just left the trailer at the house. He actually was calling the wrong number and delivered the trailer to the wrong house with the same house number as ours but a different street. He left the trailer unlocked with the unsigned paperwork inside. Apparently no one was home at the wrong address and fortunately the contents were untouched. After our call the trailer was delivered to us at 7:30PM that night. The paperwork was never signed by us or the driver. When I talked to Josh, a supervisor, the next day and expressed my concern he became very defensive and hostile and said that we had our shipment and he showed no concern about the mishap. Trailer pick up was also a problem. We called the next day, a Friday, to have the trailer picked up and we were told it would not be until Monday. On Monday we called and were told there was no record of our Friday call but the trailer would be picked up that day or the next morning. We called Tuesday afternoon and were again told they were unaware of the pickup and we would have to wait until Wednesday. After much complaining they sent someone to pick it up Tuesday night. Every time we called we spoke to a different person, apparently a dispatcher who knew nothing of previous conversations. There was no office person coordinating the delivery and pickup. Avoid this company in Pensacola if possible."3. Where Can I Find U-Pack?
U-Pack is at 2450 W 9 Mile Rd, Pensacola, FL 32534. You may use the map above to discover the shortest path. If you are planning to relocate to a new house, you may find the best home moving company with NearbyMovers.
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