Valley View Self-Storage
Montana, Caldwell, ID

Valley View Self-Storage Reviews

4.1 stars based on 66 reviews

Featured Comments:

• A

  Abe Rojas Jr

  3.0

  The rates wee good and the sheds look secure, but I needed something big and they couldn't deliver unfortunately.

• R

  Reschele Markey

  1.0

  I had a unit on hold for me and the lady up front gave it away. Didn't say sorry or do anything to help me. Just said it was a "mistake" and couldn't even give me the luxury of a phone call before I drove 40 minutes with a car full of stuff to fill up my unit. Very disappointing. In reply: Incorrect. It had not been over a week, it had only been 3 days. I visited your storage on Tuesday, June 29th and put it on hold. Friday, July 2nd you called and I said I can let you know by Saturday morning. I called on Saturday the 3rd and told you I wanted the unit and YOU told me to come in on Monday to fill out paperwork. I SPECIFICALLY asked if I should make an appointment and you said, "No, come in anytime." I came in at around 12:30pm Monday, July 5th to claim my unit only to be told you had given it away. Get your facts straight, treat your customers with respect, and do your business correctly.

  ---

  Response from the owner

  We are very sorry for the disappointment and regret letting you down. We do have a 10x10 for you if you would like.

• c

  cindy goulden

  1.0

  For the most part I would recommend this facility. I had given my debit card number, and asked for recurring payment to be deducted automatically. My card had expired, and granted it was my fault for not checking my bank account and no payments were deducted for 4 months. Luckily I went in to retrieve some items and found that I had been locked out. Went to the office to discover that a lien had been placed on unit, and would have gone up for sale March 11. Facility had my home and cell numbers and email and home address. Not once was I notified by management of what was happening. I have one of the largest units with houseful of personal and sentimental belongings. I would have been completely devastated had my stuff been sold. Bad business. In response to your response, NO NOTIFICATION was given to me whatsoever. When I was in the office, your clerk verified all of my information, and all were correct. After so many supposed attempts at contacting me, might it have been more provincial to contact me via phone or email, perhaps a certified letter? What really irks me is the $100 lien fee I had to pay. I would not call anyone a liar, but I reiterate, not one notification was given to me. If I had the means and/or the funds, I would find another storage facility ASAP

  ---

  Response from the owner

  We did more research on this situation after you left the office and find it just as frustrating. We do show we mailed you late letters on 10/29/19, 11/13/2019, 11/29/2019, 12/14/2019, 12/29/2019, 1/13/2020, 1/13/2020, 1/29/2020, 2/13/2020. We also show that a pre-lien letter was mailed on 12/18/2020. It may be a good idea to double check the address information we have on file for you. I know we have done this already but there really is no other explanation as to why you have not received any of these letters. We are not showing that we received any of these letters back at this time which adds to the frustration of this as well. Please call or stop in so we can take an opportunity to make sure our information is correct.

More reviews (2)