VIP Transport East - United Van Lines Agent
Range, Jessup, MD

VIP Transport East - United Van Lines Agent Reviews

4.4 stars based on 40 reviews

Featured Comments:

• S

  Steve Hazan

  1.0

  Although several years ago, horrible experience. Did not advise of the need for permits, (we moved from out of state and had no way of knowing. I had to go get the permits) rescheduling a nightmare and when they did finally schedule, they didn't come until late in the evening (was told morning, then noon, then afternoon) and the crew was understaffed. I ended up becoming amother member of the crew and finally sent them home around midnight. Don't ever use them. PS I was forced to give one star which over states the true experience

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  Response from the owner

  Steve, we're sorry to hear you have some concerns about your move from several years ago and would like to investigate further. However, we're unable to identify you based on your review. At your convenience, please call United Customer Care at 800-948-4885.

• K

  Kate Brown

  5.0

  I couldn't be happier with my experience with Vip Transport East. Every person in the company was a pleasure to work with. They handled my belongings with care and were spot on with our timeline for our move. Our moving coordinator was quick to reply to questions and even called to check in on us during move out, move in and after we had settled. I would definitely use them again and refer my friends and family to them!

• J

  Johannes Rojahn

  5.0

  My move from Northern Virginia to South Carolina was as smooth and pleasant as a move can be! I was extremely pleased with everyone involved in each step of the operation: the person who gave me the estimate, the four ladies from the packing crew, the three people who loaded my stuff to take it to storage, and the two movers who delivered the stuff. Everybody was friendly, polite, respectful, efficient, and very professional all the way around. Nothing got lost and everything was intact upon delivery! Wow! Finally, I was especially pleased with the flexibility of the smart lady responsible for scheduling. Due to my mistake, I had anticipated the move for a month earlier than scheduled! Only three days before the wrong target date I notified Mayflower in panic! And yet, they rearranged the schedule on the spot and conducted the move when I needed it! I am still grateful for the service!

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