Zippy Shell - Bay Area Moving and Storage
Williams, San Leandro, CA

Zippy Shell - Bay Area Moving and Storage Reviews

2 stars based on 23 reviews

Featured Comments:

• C

  Chelsea Rudolph

  1.0

  DO NOT USE THIS COMPANY!!! We booked our reservation months in advance to of course time it around a major move. We had a rental car reserved, ended our lease with our landlord, made hotel reservations to break up our drive, etc and the day of they didn't show up at the scheduled time. We called them multiple times and finally when we got a hold of someone they informed us they didn't have any trucks or movers available and wouldn't until the following week. You would think if they were having these kinds of issues they would at least notify customers days in advance so they could start securing other options. I wouldn't be surprised if this company went out of business soon as this is the worst experiences I've ever had with a business.

• C

  Casey Ozog

  1.0

  We booked our long distance move with Zippy Shell months in advance. We were moving from one urban area to another, and a few weeks after booking, Zippy Shell informed us we would need permits to place the container on the street overnight. Both cities informed us they would only issue permits to the company, not to a customer. Upon relaying this information to Zippy Shell, they told us they already knew this was the case, and essentially wasted our time pursuing this option. Their customer service team then proceeded to stall for weeks and refused to give us any updates on our move status, when the shell would arrive, and how long we would have to load it. We finally demanded a manager a week before our move who informed us that they could not find a way to drop our shell before our move date and we would either have to delay our move (which wasn't possible because we were starting work in a new city) or cancel. We lost our movers one week prior to a cross country move because they stalled and refused to give us any information we could use. I would not recommend Zippy Shell to anyone, avoid them at all costs.

• D

  Denise York

  1.0

  I am sorry to say at this point all of the negative reviews are true when it comes to logistics and communication. We contracted with Zippy shell to arrive yesterday. They give an entire day window for arrival up until 8:00 p.m. We called multiple times even up until 6:00 p.m. to see if the shell was arriving. We were told again, yes it could be as late as 8:00 p.m. What type of system is this other than one set up to provide the worst possible logistics, communication and customer service. How can they do business in this manner? In a world of computers, cell phones etc., it is incomprehensible they manage their moving business in this way. It is now 11:00 a.m. the day after Zippy was supposed to arrive. We have no idea if they will ever come, yet they have thousands of dollars of our money. No call back yet from a supposed manager. We are now super concerned that if they do show up the other reviews about weeks and weeks late arriving to the destination may be true. I hope beyond hope that is not the case. Not sure what our next step is as we are scheduled to leave CA this afternoon. Shocked and disappointed in this nationally recognized company. Update: We were just informed there are no available Zippy shells until July 15. This is unbelievable! Waiting to hear back again from a manager.

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