Zippy Shell Moving & Storage - Greater Atlanta
The, Austell, GA

Zippy Shell Moving & Storage - Greater Atlanta Reviews

3.4 stars based on 34 reviews

Featured Comments:

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  lianna sansone

  1.0

  The only pleasant thing about Zippy Shell was the drivers and Michele who I spoke with over in their Alabama location. Everything else was an absolute nightmare. My pod arrived a day late for me to pack it. I already had family and friends on standby to help and they had to wait an extra day. Then when I moved I was told it would take about 10 business days for my pod to arrive, no problem. BUT my pod apparently went to a storage facility and I actually wouldn’t be receiving it for a little over a month. That’s a month where we didn’t have beds, clothes, my child’s toys, my animals enclosures. NOTHING. We contacted multiple people trying to figure out options and the best they could offer was for me to drive four hours out to their facility to get my things. This is not feasible as I have already spent thousands of dollars (plus ridiculous additional add on fees) on this company who have zero regard for their customers or their families. One of the managers called me and personally apologized and said he will try to move up the date that my pod will arrive and he will issue me a refund for all of the trouble. He never even tried to move up my date and all I got was a measly $49 refund after I’ve spent close to 5k. I felt blind sided the whole time and there was nothing I could do as they had my whole life in one of their containers somewhere. I will never use this company again and I will make sure that anyone I know who is long distance moving doesn’t use them either. This company is extremely unprofessional and nothing but an extremely expensive headache.

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  Michael Abate

  1.0

  We ordered a Zippy Shell large container and were told that they would be able to fit our timeline (1 week lead time) IF we also purchased their loading service. We purchased the loading service and called the day of the move as we were not provided a window for arrival. The representative told us they generally arrive between 8am and 12pm for loading service. We did not receive a call until 12:30, when the company called to tell us our movers had a tire blow and there was no way they could make it today. We asked when the next available time would be and were told that it wouldn’t be until the following Tuesday. We told them this will not work for us as we only went with their company so that we would be out by Sunday. The company said they will see what they can do and give us a call in 30 minutes. 1 hour later I call their line, have to explain the situation again and am told yet again, they’re still working on it and someone will reach out to me within an hour. 1 hour and a half later- no call. I yet again call their number and again have to explain my story to another representative. I’m now told that we’re back to square 1 of Tuesday being our option. I instantly request a refund and after the representative spoke with their supervisor I was told they’re still working to see if they can make arrangements for Saturday. At this point I had 0 faith in the company and was blown away by their lack of communication. I canceled my order and am renting my own u-haul. This company is unreliable and heavily lacks communication skills. Avoid them.

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  Ciara Peebles

  1.0

  DO NOT USE THIS COMPANY!!!! Worst pod company out there: My pod was delivered almost a full week later than what my agreement said, and when I called about this I was told it was due to lack of availability to pick up/deliver pods. I had to live out of my suitcase with barely any of my possession for two weeks. Not one customer service representative told me that the dates were subject to change, or that it could be as long as weeks/months until people get their things. It made my moving process a lot more stressful and unpleasant than just getting a u-haul or using a different company. Their customer service is also awful and I'm usually on hold for at least 30 minutes when trying to contact someone. Representatives are typically very rude. Zippy shell is cheaper than other companies and that's the only positive, but the cheap price is not worth it at all.

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