A-One Moving & Storage
Ditmas, Brooklyn, NY

A-One Moving & Storage Reviews

3.5 stars based on 12 reviews

Featured Comments:

• B

  Brandon Cruz

  5.0

  My move last week with A One Moving from N.Y. to GA was amazing, the sales rep Eric was very helpful in explaining all of the order details to me before my move, the guys who picked me up did a great job handling my stuff and the delivery crew was very pleasant to deal with over all this company has exceeded my expectations and I would highly recommend them to everyone I know. Thanks again

• D

  Dennis Gomez

  5.0

  These guys are amazing. Punctual, courteous, respectful. They handled my items with care. I’m using them again. Moving can be anxiety ridden but I don’t need to worry about this part of the move with A-one moving & storage. Seriously!

• S

  Sanabia McClassie

  2.0

  I called A-One for a quote (done with Eric) and received a reasonable pricing; which included a pickup date of the 24th and delivery date of the 26th (which I made sure that that delivery date would happen given the fact that I had the cable company coming on the 26th in the evening- and yes, I did mention this to Eric.) During our conversation Eric even waived the stairs fee that most moving companies charge (I was on the fourth floor.) Two days before my pickup date someone, who I guess was the manager and I think his name was David, called me to rudely tell me that the delivery date was most likely not going to be until the 27th! Which meant that one- I would have to miss a day of work and two- I would have to cancel the cable company and be charged for it because they have a 72 hour window cancellation policy :( After arguing with the owner to no happy results my items did end up being delivered on the 26th though it was late in the evening and with a few surprises-of course. During the pickup of my items the driver charged me an extra $60 because my tv stand was glass and therefore it needed to be bubble wrapped for an extra fee (mind you I told Eric about this item when I first made the reservation and I was not told that there was an extra charge.) Then when the men were done loading the items it came time to my"real" quote. My original quote was supposed to be $945 dollars. The final quote I was given was $1200+ :( so needless to say, I was not happy. When I called A1 (Eric) to find out what was going on he proceeded to tell me about the glass stand I had, the extra storage space I took up (which conveniently came up to an extra $157 and is totally bogus by the way) as well as charges of fuel and all that garbage. Really? Why wasn't the mention of fuel existent during our initial conversation?? Can you say, hidden fees? Anyway, it gets better, when my items were finally delivered to the address I found that my garbage can was dented, my couch was missing a piece that holds one of the arms securely in place and a leg on my coffee table was broken. I don't know what these people were doing with my items or what kind of delivery company A-One has but needless to say my experience was less than crappy and I would not recommend them to anyone; not even my worse enemy. This place either needs new management/workers or better training because clearly the staff is less than up to par. Accept for Eric's supervisor who is a female (don't remember her name but she was kind and apologetic and the only reason why I gave 2 stars and not 1). Judging from the other reviews they seem to be better at local moves-stick with what you're good at-end of story! Oh and A-One, I'm reporting you to BBB. Have a nice day

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