American Van Lines
Ridge, Greensboro, NC

American Van Lines Reviews

2.8 stars based on 18 reviews

Featured Comments:

• L

  Lindsey Clifton

  5.0

  We've used American Van Lines for both an in-state move and an out-of-state move, and I can't say enough about their professionalism and helpfulness! Their customer service folks are quick to respond and easy to work with, and their moving crews are reliable and get the job done well and on time. All our furniture (including my grandmother's piano) and appliances were handled with care. I'd definitely recommend them!

• R

  Roberta L. Bailey

  4.0

  Recently we moved my mother from one state to another. If, really when, I move again...I will definitley contact Leslie Jones at American Van Lines. Her customer service was superb and she answered every question (and I mean every hard, silly, crazy question) that I had. She never rushed me and never made me feel like I was getting on her nerves. William Cox and another young man arrived at my mother's home and loaded a 3 bedroom house, including living room, family room, and library in under 4 hours. Before we knew it they were loaded and on their way with the belongings. They arrived the next day and unloaded the truck straight into the storage unit - boom done. Easy. Thanks to Danny Mitchell at American Van Lines who connected me wih Leslie who sent two guys who loaded the truck with no noise and no fuss in outrageous southern heat. Easy Move! Thanks AVL - you were worth every dime!

• C

  Cassandra Atkinson

  1.0

  1.American Van Lines (AVL)was available in April 2020 during the early part of the COVID-19 pandemic for our move. 2. THE CREW arrived on time on April 25 and they delivered our things as scheduled on May 1 ...maybe because the work should have been handled much more professionally and carefully. 3. I have rated our move with AVL as a ONE. a. You only get 30 days to notify them of any problems. We are still unpacking because life happens....There are some dishes labeled for the kitchen which has been unpacked, that are missing and art I have not been able to locate. b.My favorite armoire has a big hole in the top and the door closure has been permanently damaged so delivery team (not the same team as the packing team) told me to put great pressure on it to close the door. c. Lamps were damaged, other home decor items. Not able to use again. d.Although there were 3.5 baths in the house. I labeled the master bath off limits with a sign on the door. One of the team members walked past the guest bath in the hallway, never asked which bath he could use, walked to the back of the house and proceeded to use the master bath for a #2 with our personal items exposed during the COVID pandemic. We will never recommend American Van Lines for others to use.

More reviews (7)