Arizona's Best Movers
Main, Mesa, AZ

Arizona's Best Movers Reviews

4.1 stars based on 173 reviews

Featured Comments:

• r

  rae liu

  1.0

  I schedule for 4 hours move in the morning, called again a day prior and office lady confirmed and stated the team should arrive around 9am. On the move day, I waited and called the office five times from 10:30 to 11:00am but no one answered. Finally they answered my 5th call on 11am and said the team is on the way. When the team arrived a little bit after noon (the original estimate arrival time is 9am to 12pm), one mover said it's too much work that he couldn't do the job, so the movers left without moving a thing, saying they need to drop off the mover who can't work and find someone else who is available. I waited and no update was provided by the office. I called the front office a few more times from 2:30pm to 4:00pm and still no response. Finally front office lady called me back on 5:10pm and asked me what do I want to do, she didn't bother to apologize or give any explanation. I asked for refund as I don't trust a business that does not care to communicate to explain that they have staffing issue and can't deliver the service as previously discussed. Their issue throw me behind schedule and wasted a day waiting for nothing. The worst part is they refuse to answer the phone to admit/address the issues. I asked for refund, the refund process was fairly quick. However, I would never recommend them as the "best mover" and wouldn't trust to use their service.

• M

  Marcus Lever

  1.0

  DEMANDED CASH FOR STAIR FEE TO GET AROUND THE APP? SHADY.. I truly didn't want to write this, but after my AWFUL experience I feel I need to write this protect others. These kids that own the company are young entrepreneurs and I LOVE to see that! But unfortunately they need to learn communication, punctuality, and pride in your work is essential to success. I had best movers llc load my items from my home in Mesa. Just load items not unload thank goodness! Communication FROM THE START was horrendous. (Please see entire text thread attached). I had to proactively reach out to them to set a time MULTIPLE TIMES. Finally after confirming for 10:00am on 11/20/21. They were an hour late. I understand things come up...BUT they missed several items in plain sight, charged a $20 stair fee in cash, and left their personal trash at the home?! THAT IS NO WHERE IN THE CONTRACT AND HE DEMANDED CASH?! After having to move the items from upstairs on my own, I called the owner/contact to share my experience and what could be done to make it right. He responded by saying "those items were light you can move them?!" WHAT!?! That's not the point. When you are paid for a service, you should honor that commitment. I hope this review and pictures help others protect themselves from this company.

• d

  dominick gallo

  1.0

  Watch out! Moving is NOT done with care. In my case doors, flooring, walls, and other items were damaged due to just rushing and not looking where they were going. Movers do not seem to have basic experience or training and seemed to be day labor men. Company was unable to make original move in day and was pushed back to following day. No courtesy call was even made after being over and hour past 2 hour arrival window. This company does not have insurance and does not seem to even care to fix damages that are 3 times more expensive than the cost of using there services.

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  Response from the owner

  We apologize for any inconvenience you had with our company. We strive for customer service and excellence. We are taking the necessary Procedure to instill that this does not happen again. Again we are reaching out to apologize for the service you received.

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