Bold Moving and Storage
Castlewood, Richmond, VA

Bold Moving and Storage Reviews

4.3 stars based on 85 reviews

Featured Comments:

• J

  Jo Darden

  5.0

  Highest recommendation. Bold Moving and Storage handled my move with the greatest professionalism. Michael was in regular contact during the entirety of planning the move; his estimate and final pricing were the best of any I received from all the vendors I reached out to. Ace, Dion, and Brandon, my moving team, were friendly, reassuring, and among the hardest working individuals I've ever met. They treated my belongings with care and respect, both at loading and unloading, and they treated me like a friend. If I ever have to move again, Bold will be the company I call.

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  Response from the owner

  Professional service, clear communication, and affordable pricing is what we're all about, Jo! It's awesome to hear that you had a great group of guys that showed you some true hard work. We look forward to helping you out with whatever moves you may have in the future! -The Bold team

• M

  Madison Moss

  1.0

  If you decide to go with Bold Moving and Storage, do not use their "Professional Pack" service or find supplemental insurance for your stuff because the chances of finding broken stuff is very high. This is my wife and I's first time finding and hiring a moving company and in my naivete I didn't know all my options when it came to insuring our stuff for our move. Apparently the industry standard is $0.60 per pound per article and was not quoted for any other options. After our move this now seems like a scam to be careless and move as quickly as possible. The employees were nice enough and I didn't watch as they packed our stuff which in hindsight I probably should have supervised some now. To start, at pickup a mirror was broken and furniture was slid across a hardwood floor causing $300 worth of damage. The employee who broke the mirror was kind enough to pay for the mirror up front. Our problems really began at drop off. As things were coming in we had an antique wooden chair that was broken in multiple places, all of our dining room chairs had the legs bent like they had something very heavy stacked on top of it, an ottoman that was water damaged, and we were lucky if we found a box that did not have something damaged in it. Pictures were just tossed into boxes unwrapped and unprotected. A lot of broken glass and even a hanger through a picture. My sound system was thrown in a box still wired together. Somehow it was thought a good place for multiple lampshades was at the bottom of a box with marble cheeseboards on top of them. A dresser that has made it's way all over the country since the 1990s has finally found some damage after getting gouges all down the side that will need to be professionally restored. When I called to ask about starting the claim process I asked how they could charge what they did for the "Professional Pack Service" and the response I received was "Well it got packed, regardless of whether or not mistakes were made while doing so". So overall, they caused an estimated $2000-3000 of damages and the claims process is laborious and confusing. Then, because of their $0.60 per pound per article policy their offer to resolve the claim was $76. So bending the legs on $800 worth of chairs is worth about $40. Avoid this company.

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  Response from the owner

  We sincerely apologize that you didn't have a great experience when you hired our team to help you pack and move your things, Madison. This is certainly not the level of care that we aim for, so please know that we will be discussing your concerns with the movers that were on your job, to see what went wrong. That said, we're so sorry that your things were not treated with respect. We also reached back out to you to settle with you for multiple times more than the liability but you rejected our offer, give us a call back when your ready to reconsider.

• n

  nyqban21

  5.0

  After serving in the military for 26-years and having them contract my many moves, I was nervous in tackling my first self-contracted move. However, I hit the jackpot with Bold Moving and Storage. From the start--communication was clear and concise. The pick-up went smooth, as was the delivery. There were a few minor damages (there were many during my military moves) that they took care of immediately. I highly recommend anyone planning a move to make the BOLD MOVE!

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  Response from the owner

  It's great to hear that we exceeded your expectations on your first self-contracted move! Thanks for taking a minute to share some honest feedback about your experience from start to finish. If you ever need help with another move in the future, we'd love to assist you! -The Bold team

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