Dircks Moving & Logistics
Mohave, Phoenix, AZ

Dircks Moving & Logistics Reviews

4.2 stars based on 154 reviews

Featured Comments:

• K

  Kallie Khademi

  5.0

  Dirks made our move a stress free experience. Michelle Carney, Customer Service Coordinator, Agent #M1155, was extremely responsive, a reliable communicator, professional, and patient. It is evident that she has a passion for what she does and made our move a great experience. Our Mayflower movers based out of San Diego were Marco, Abe, and Maria, and they did an amazing job moving all of our possessions with great care. They were friendly, great communicators, efficient, and professional. They truly did a fantastic job for us and would recommend them to anyone. Thank you to Michelle, Marco, Abe, and Maria for making our move a smooth one. I highly recommend Dirks and Mayflower for your future moving needs.

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  Response from the owner

  Thanks so much for your kind words, Kallie! We will be sure to pass them along to Michelle, Marco, Abe, and Maria. We are so happy to hear that our team was able to help ease the stress during your move, as is always our goal. We wish you the best of luck in your new home!

• S

  Sylvia Kajeet

  5.0

  We had to have our office moved to our large warehouse down the street in a crunch timeframe. Dircks was friendly and helpful and walked us through everything. When they showed up to initially, to take a look and give us an estimate, Dale couldn't have been more wonderful. He was patient, took his time and made sure he understood everything we needed done. By the time they showed up to take a part our cubicles and pack up the trucks; they were quick, efficient and couldn't have been more friendly. Damean and his team was awesome and we are so thankful to have had their team help us. Thank you to Pedro, Ariel, Roam and the entire team. You made this stress free and easy, thank you!!

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  Response from the owner

  Thanks so much for the kind words, Sylvia! We will be sure to pass them along to Dale, Damean, Pedro, Ariel, Roam and the rest of your move team. We are so happy to hear that the Dircks team helped to make your office move easy and stress-free, as is always our goal!

• K

  Kitty Cusumano

  1.0

  I have moved many times with little to no problems with the moving companies. This is the first time I have used Mayflower & I will never use them again. The driver was very rude to me & his crew. They packed my boxes & furniture into the moving van so poorly that when it arrived at the other end many of the boxes were crushed and or splitting apart. I have moved 10 times and have only had one item broken from my packing & have never had damaged boxes. My stuff went into a mini storage garage so I do not know how badly damaged my things are yet. There was furniture that was not wrapped and wrapped furniture that had half the wrapping coming off when they took it out of the truck. Since they did not bring any wrapping material (I paid extra for that) that furniture went into storage unprotected. The driver was suppose to have 4 people help him move my stuff into the mini storage garage but he only brought one person. The driver had an injured knee and could not do much so basically that person moved all my stuff from the truck into the mini storage garage by himself. My furniture was dragged upside down & sideways & when I expressed my concern the driver said it wasn't hurting the furniture. They wanted to stack my furniture on it's side & put boxes on top of it. They did not bring a ladder so they could only stack the boxes 6 ft high & they threw some of my furniture on top of the boxes. I expressed my concerns to the sales person who signed my job and filled out the survey they sent me but no one has bothered to contact me.

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  Response from the owner

  Thank you for taking the time to provide us with your feedback, Kitty. We sincerely apologize that your experience did not exceed your expectations, as is always our goal at Dircks. We have looked into the details of your move in order to best address your concerns. As communicated by our crew, we cannot stack boxes higher than what is safe to avoid the items being crushed and damaged, especially when we did not provide packing services and do not know the contents of the boxes. If you would like to discuss your concerns further, please feel free to reach out to our Customer Service Manager, Cheryl, at 602-269-5551 for assistance.

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