Mayflower
40th, Phoenix, AZ

Mayflower Reviews

2.1 stars based on 17 reviews

Featured Comments:

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  tangier14

  1.0

  I used Mayflower's moving and storage services for an out of state move almost 2 years ago. The moving part seemed to go well, but the storage in their Phoenix facility was atrocious. They damaged 21 of my ~300 items - 20 pieces of furniture and one box that had been clearly pierced by a forklift. They wouldn't respond, and I argued with them for months to get money for repairs. Of course, they didn't send me a survey to fill out. Once the "home office" knew I had a problem (on the day my furniture was delivered), they never called back. Never apologized. The delivery drivers told me the Phoenix warehouse workers could care less about the customer's goods, and threw them around. I'd give them zero stars if I could. They also never advised me of the Department of Transportation rules of arbitration. Don't use them!

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  Dave Mills

  1.0

  Booked my move from Jackson Hole, Wyoming, to Tempe, Arizona, through Dirck's Moving Company. Dirck's is a Mayflower affiliate and was recommended because they do a lot of work for Arizona State University. Motley crew showed a day late to pack and load my goods. Delivery "guaranteed" for Friday, February 5, 2021, (no moving company will "guarantee" an exact date, for sometimes understandable reasons). I received a call on Thursday saying my move-in would change from Friday morning to Friday afternoon. Then, several hours later, Dirck's said my move was delayed until Tuesday, February 9. That just threw me into a tizzy. It meant my daughter wouldn't be able to help me unpack (she's particularly good about kitchen organization). It created a hassle for the place I'm moving into. It was simply unacceptable, but there was nothing I could do. As it turned out, the stuff arrived Monday afternoon. Another motley crew unloaded my stuff. And the only good thing about this whole experience: not a single item was broken or damaged, save a major ding to a bedroom dresser. All in all, an unpleasant experience. I'd not recommend Dirck's or Mayflower.

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  Tyler Moore

  1.0

  If you want all new furniture you should use these guys to move your stuff because they will break it all. They also mislabeled every single box so those kitchen boxes are really clothes and clothes boxes have kitchen stuff. It hasn’t been fun. Just rent your own truck and go hire a couple people to move your stuff and pack it. You will save money and many headaches. They will also tell you that you cannot open certain boxes until they come and witness it otherwise they will try to blame you for breaking the items. Even though every single boxes has puncture holes in them and clearly have been thrown around. If they don’t break your furniture you may be lucky but I guarantee that the furniture has been scratched up. (DO NOT USE THIS COMPANY)

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