Dunmar Moving Systems
Commonwealth, Roanoke, VA

Dunmar Moving Systems Reviews

4.5 stars based on 30 reviews

Featured Comments:

• R

  Rachael Brooks

  3.0

  Moved in September. While I have no complaints about the professionalism of the movers I do have complaints regarding lack of attention to my concerns and lack of ability to repair specific damages. Major damage was done to my piano when it was dropped off of the moving board. I suspect this happened because the movers were hurrying. It was the day before a holiday weekend and they started late because their truck broke down. This was in September. It is now almost February and the repair is still not complete. I worked my way down the chain requesting specific help for this repair to no avail. In addition, the piano was not assembled correctly and I was told to pay for the re assembly out of pocket, which I did. As yet, no reimbursement has come my way for my current out of pocket expenses. UPDATE: Since this review, a scheduled repair with a local and reputable piano repair service is in the works. I truly appreciate this quick response. However, I am going to make the suggestion that consumers make themselves aware of who they are dealing with -- local or national at all points of the move. At some point, as I worked the long chain of people I began dealing with impersonal and unresponsive individuals at the national level who would not call me when I had concerns. At what point this occurs is unclear and the consumer should not have to figure this out. While I am grateful to have this important repair scheduled I would also make the suggestion that at the local (and national) level there be some follow-up with the consumer to see IF repairs and remediation has occurred. No one in the five months following our move contacted us to ask for an evaluation of the move itself or the aftermath. Our only point of contact was with a disreputable repair sub-contractor who was not even an employee of Allied. (Which is also never really made clear). I added a star to this rating to reflect this update. Would I use this company again? I would be wary of Allied in general... just bad experiences but I would give the local company, Dunmar another chance.

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  Response from the owner

  Ms. Brooks thank you for your review, we apologize as we were unaware that the repair firm never completed the repairs to your satisfaction until you left this review. However, since this review we have been in contact with you, the repair firm and Allied Van Lines to make things right. Please feel free to reach out to us directly if at any point things are not progressing in a manner that meet your expectations. Thank you

• M

  Michelle Turek

  5.0

  Throughout my career, I have been professionally moved several times. Dunmar Moving Systems was hands down, the best and most flawless experience I have had. From start to finish, they were a pleasure to work with. The moving crew were polite and efficient. Page Williams, the coordinator was excellent and paid an on site visit when the furniture was being delivered. Dunmar went above and beyond to work with our situation of only delivering half of our items and leaving the other half in storage for a year. I'd highly recommend them to anyone needing a short or long distance moving company.

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  Response from the owner

  Hi A Google User, thank you so much for your positive comments about Dunmar Moving Systems! We hope to be of service to you again in the future. Best wishes, Dunmar Moving Systems

• K

  Karen Burley

  5.0

  Our experience with Dunmar Moving Systems was outstanding. The Roanoke crew arrived on time and were very considerate, professional and respectful of us, our belongings and home. Runners were placed on the floor and doorways padded. Our furniture was very carefully wrapped. The crew was very efficient, quick and very strong. And humorous! Our belongings were put in storage at their warehouse and remained there for several weeks until we found a home in Florida. All emails and phone calls were answered quickly by the Roanoke staff. Once we found a home, we called Dunmar and made arrangements for our belongings to be delivered. The Orlando crew arrived on time and were exactly the same as the Roanoke crew. We highly recommend Dunmar Moving Systems and Allied. A special thank you to Emily.

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  Response from the owner

  Karen thank you for taking the time to leave such a detailed review about your experience with the Dunmar. We will be sure to pass your kind words onto our crews and support staff. We appreciate your business and hope you are getting settled in Florida.

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