PODS Moving & Storage
Rider, Earth City, MO

PODS Moving & Storage Reviews

3.8 stars based on 148 reviews

Featured Comments:

• C

  Cheryl Collins

  5.0

  We recently got a POD delivered to our home for temporary storage during a remodel. Everything about this experience was fantastic from beginning to end. The delivery and pickup was timely, the drivers were very nice and respectful, prior to my delivery I requested a larger POD and it was handled with no problems whatsoever. Customer Service was knowledgeable and efficient, All my questions were answered, and I was given all the details necessary, along with all expected charges for this rental prior to renting. I could not be happier with this entire experience. We will definitely use again, should the need arise.

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  Response from the owner

  Kudos to our stellar team! And thank you, Cheryl, for acknowledging their commitment to delivering exceptional customer care! We're looking forward to working with you again soon!

• J

  James Nelson III

  1.0

  I was supposed to have a POD delivered today. From 7:30AM to 10:30AM. I never received and update and had to contact the customer service 3 times just for them to never get me an answer. Hours later after doing an Online chat since calling customer services didn't work. I got disconnected from the chat but then finally received an email saying that my POD has been rescheduled for 3 days from now. I am moving out of my house and have deadlines that need to be met this is just completely unacceptable. To not even get an update or have anyone in customer service who was able to give me any information is just crazy.

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  Response from the owner

  We can understand your frustrations, James. Service delays are never ideal and we understand the inconvenience they cause. We assure this isn’t the experience we anticipated for you and appreciate your patience.

• K

  KenandSue B

  5.0

  We sold our house much faster than we imagined and had to load everything we owned on two PODS because we didn't have a new house yet. Everything was loaded so fast and the PODS were completely full! 10 months later we finally moved into a new home and we were convinced that we would lose a lot, that surely after that long the boxes and totes might have shuffled and collapsed not to mention furniture that might have shifted and not held up well. We have finally unpacked everything and we lost NOTHING! Not one item was broken. I truly have no criticism, there was no difficulty scheduling the deliveries and pickups, everyone I spoke with on the phone was professional and easy to communicate with, all the delivery drivers were great. I would use PODS over getting a storage locker anytime!

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  Response from the owner

  Thanks for the recognition! Come and see us again!

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