PODS Moving & Storage
31st, Aurora, CO

PODS Moving & Storage Reviews

3.4 stars based on 274 reviews

Featured Comments:

• S

  Sarah M

  3.0

  The costumer service on the phone is always so helpful and professional. We did have issues with our redelivery and the driver. I was told it would not fit in the driveway, however I have used PODS in the past and had a POD delivered in even a smaller driveway so I know it is possible. Then the driver proceeded to tell me he needed a permit to leave it in the street and I told him that he likely did not because this was a residential area where people park and I have also had a POD placed on a street before so know the process of getting a permit. Still he refused to leave it. I called the city and like I said, did not need a permit. They were unable to redeliver the POD in a timely manner so had to rent a Uhaul trailer and go unload the POD at the storage center. Very very inconvenient. We would have paid for personal movers if we would have know this would have been an issue. I think PODS is a helpful service, however the delivery drivers should be more willing to try and place the POD or know the area requirements.

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  Response from the owner

  Our drivers are advised to utilize their judgment when making deliveries, Sarah. If they feel they can’t successfully put your container in a spot without risk to you, themselves, your property, the container, or our equipment, they'll place it in the next-best spot. We're disappointed to hear your experience wasn't as seamless as we had hoped. We'll be sure to elevate your feedback to the appropriate team so we can take a closer look and use it to ensure we do better next time. Thanks again!

• M

  Michael West

  5.0

  My company is transferring here from out of state. We packed everything up from the former location in several PODS and have been slowly having them arrive so we can set up. Roberto came several times to both drop off and pick up. He was a really nice person and eager to provide a good service. He had to navigate a rather difficult drop off point as we have a ramp into our warehouse and the machine barely fits. He did an excellent job. I can't speak to the value financially because I don't pay the bills, but this seems like a very good service for hauling a lot of stuff.

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  Response from the owner

  We’re happy that you're pleased with your service from PODS, Michael, and look forward to supporting your moving and storage needs again in the future. Thanks for the great review.

• J

  Jaclyn Roman

  1.0

  first time using #podsus for a cross-country move and total disaster. where is customer service when you need them? 5 day nightmare and still no idea when my pod will be picked up & shipped. never again - psa for others out there! they're saying it was blocked and couldn't be picked up and yet....

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  Response from the owner

  Let’s chat, Jaclyn! Please email [email protected] with your customer ID so we can take a look at your account and see how we can help.

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