Prime Storage
Market, York, PA

Prime Storage Reviews

3.9 stars based on 33 reviews

Featured Comments:

• S

  Shawn Lapham

  1.0

  The gate was broken once during my rental time. The elevator was broken during my time. I couldn't retrieve my belongings since they were large and I was on the second level. I work out of town for durations at a time. I ended my agreement but couldn't access my unit due to the elevator out of service and they wanted to charge me another month to get my items. The guy at the office at the Market street location in York was to check with management to rectify the situation but didn't respond to me for a period of time and I was already out of town on another job when he did reach out, explaining they would wave the late fee. It wouldn't have been late if the service I paid for was in operating condition. So it in effect snowballed into an almost 600.00 storage fee to retrieve my belongings. There's only about 200.00 worth of property in the unit. I walked away and will never use them again and will continue to write negative reviews and tell everyone how bad the service is. Thank you

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  Response from the owner

  Shawn: We are so sorry to hear about this and we definitely want to address this situation. If you could please submit your contact information and more details on our Contact Page: https://www.primestoragegroup.com/contact/ at your earliest convenience, that would be greatly appreciated. Thank you!

• H

  Hanh Le

  1.0

  I called in to the company to rent a unit. They were very kind about the whole process. On the same day I realized I no longer needed the unit so I called to cancel. The lady told me everything was cancelled and good to go. A few days later I get an email saying I was charged for a unit. I tried calling them about it and they told me cancellations only work if I called the location the unit was purchased at. If that was it then why did the lady in the phone tell me it was already canceled? After trying to call again to see if things would be fixed I met with a few rude operators. They promised a phone call from management but no one called and nothing was resolved. I never usually take the time to write reviews for anything but I believe this business is too much of a scam with horrible service. Would not recommend.

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  Response from the owner

  Hi Hanh: We definitely want to address this situation. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We have forwarded this to our management team and they should be reaching out to you.

• D

  Debrah Alvey

  5.0

  We were very happy with our storage rental. The facility is very clean and secure. Customer service was excellent and when we were done with the unit, discontinuing the rental was quick and easy. We couldn’t be happy!

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  Response from the owner

  Hi, Debrah. Your feedback is highly appreciated. Thank you for the review!

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