Smartbox Moving and Storage
Lake, Roseville, MN

Smartbox Moving and Storage Reviews

3.2 stars based on 17 reviews

Featured Comments:

• K

  Khalena Wickstrom

  3.0

  I would personally stay away from using this company - read the reviews on various sites for reference. My experience moving from CA to MN was not a pleasant one with this company and I cannot recommend them. However, my experience with this particular smart box location in MN was positive. Got a call the day of drop off, the drop off and picked up took place as was scheduled. All my belongings were safe and exactly how I had packed them. The staff was nice and prompt - I was satisfied with the MN staff and appreciated their professionalism.

• J

  Jason Stinson

  1.0

  Terrible! Smart Box leaked and ruined my furniture. Smartbox takes no responsibility and told me that since the box was at my home being loaded it is not their responsibility. The minimum requirement for a storage container to move is that it is dry. I never leave reviews but I think people need to know

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  Response from the owner

  Hello, thank you for taking the time to write us this review, Jason! We do our best to ensure we're providing our customers with the best service possible, and these reviews help us ensure we're fulfilling this goal. We are disappointed to learn of your recent experience with us, however, and would like to help make things right. Please reach out to us at (612) 444-9203 at your earliest convenience.

• S

  Shawna Hedlund

  1.0

  We stored all of our furniture in 2 SmartBox containers while redoing our floors. We were told it would be safe in the rain when we ordered them. They are for storing your stuff outdoors. Our furniture was severely damaged by light rain. Unusable. They told us there was nothing they could do - call your insurance. Our insurance told us a claim would raise our rates and we could only have one further event before they terminated our account. We put a review here and someone from the company said “call this number we will fix it.” We left messages for weeks and when we finally reached the owner he said “nothing we can do.” My spouse is a contractor and uses temp local storage nearly daily throughout the year. He has never had a leak. We will never use this company again, and will recommend against it for his clients. Nearly $10,000 loss for us.

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  Response from the owner

  Hi, thank you for taking the time to write us this review, Shawna. We do our best to ensure we're providing our customers with the best service possible, and these reviews help us ensure we're fulfilling this goal. We are disappointed to learn of your recent experience with us, however, and would like to help make things right. Please reach out to us at (612) 444-9203 at your earliest convenience.

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