U-Haul Moving & Storage of Avondale
Memorial, Decatur, GA

U-Haul Moving & Storage of Avondale Reviews

2.6 stars based on 151 reviews

Featured Comments:

• m

  marissa francine

  1.0

  There is a major lack of communication. And the front desk person needs some serious training in customer service. And upon reading other reviews other customers had the same issues. I've spent thousands of dollars with uhaul and they never informed me of my containers arrival. Nor did they close out my ubox and charged me for an empty container, which also caused my bank account to overdraft. Extremely unsatisfied. Would never use them again.

• J

  Jameson Curnick

  2.0

  Rented a 26' truck today and while the facility is nice, the service is in dire need of major attention. While I was at the counter, the employee handling my rental would answer questions to random customers who ignored the line and walked up to the counter. Instead of telling them she would be with them in a moment she'd pause my process to answer and even ask follow up questions. I had to repeat myself several times because she'd interrupt me by asking them questions while I'm halfway through giving her a phone number that she had just asked me for. Ownership should train on respecting a customers time. Whoever was prepping trucks was doing a good job.

• W

  Westley Heagy

  1.0

  I had a strict timeline to acquire a UBox container for a major cross-country move. I took all the right steps, scheduled my UBox, took time off work, and had some friends ready to help me load it. UHaul told me someone from the scheduling department would call by 10 am to let me know an approximate time of arrival. No call at 10 am so I give them a call. After 45mins of being put on hold and transferred, I finally got someone that said my UBox was on its way and that the driver would call when they were about 5 mins out. Fast forward to 4 pm I'm worried that they aren't actually on the way so I spend about an hour getting bounced around to someone that could help me. This person tells me that they're sorry and the driver got sick and they wouldn't be able to deliver it today. It was imperative that it be delivered today for my moving timeline so I asked if there was anything to be done. The contact said they would call the general manager and call me back asap even if they weren't able to deliver today. No word 40 mins after they close so I try calling the scheduling department to see if I can at least get a UBox tomorrow. Got bounced around for another 40 mins on the phone with no answer. I was given information by an apologetic employee and they gave me a customer feedback number that would get escalated directly to the GM. I called this number and it was the same number that doesn't answer. I am now facing a cross-country move with NO idea when my UBox (first payment already out of my bank account) will arrive and UHaul is doing nothing to help. So here I am, warning others to save their precious time and seek out other alternatives.

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