Zippy Shell of Northern Illinois
Linneman, Mt Prospect, IL

Zippy Shell of Northern Illinois Reviews

4.1 stars based on 16 reviews

Featured Comments:

• L

  Lissette Clark

  1.0

  I am extremely disappointed in Zippy Shell's lack of response and customer service for my long distance move. I have yet to hear from them as to when the truck will arrive with my belongings. I paid nearly $3000 for a service that has NOT in any way been worth it. I called to check on the status of the truck on Sunday and I was told that dispatch will reach out to me and I have yet to hear from them. I paid for a 6 to 8 day service which means that the container should arrive this Thursday. Additionally, it will be over a week since I have been at my new apartment with nothing but an air mattress. I will NEVER use their services again nor will I recommend Zippy Shell to any of my transient friends and family. I will make sure to provide them with the reviews and ratings that they deserve through any outlets possible. I will also report them to the FTC and BBB. This is beyond ridiculous and unacceptable especially when I had to deal with the terrible and rude service from the lead individual who arrived at the loading of my things. Aside from the bad service, they severely damaged a 40 - year old vintage piece of furniture which I have had for 10 years and is no longer being manufactured. I cannot emphasize again how bad of a service they have and I will make sure that this goes noticed and recorded. My items arrived 2 days later then they stated in their last update. In addition, many of my boxes arrived crushed with most of the items inside of them completely damaged of which now I have had to file two claims which each will take 90 DAYS to review. I purchased the 10k insurance coverage that they offered and will see how much of that they will try to scam their way through. THE WORST MOVING COMPANY!!!

• J

  Jessica Metropulos

  5.0

  I was planning to go with PODS for our move, but filled out a quote for Zippy Shell anyway just to compare prices. Zippy Shell was not only cheaper, but the customer service they provide cannot even compare! It is nice to work with a local company and not an answering service 1,000 miles away! Jake was available to answer all of my questions either through email or direct phone calls. Ken made sure the process went smoothly, and Jimmy made sure the delivery and pick up were quick and efficient! We moved over Memorial Day weekend and they even picked up the shell on Memorial Day! I would recommend anyone in the Lake County to contact Jake and use Zippy Shell. It was also comforting to know my belongings stored closer to me in Lake Zurich. Several days after our move, I received a package in the mail...it was 2 cards from a game that must have fallen out of a drawer. Ken did a sweep of the shell and made sure my kids' stuff was returned to us! Moving can be stressful, especially with 2 young kids. Zippy Shell made it seem so easy! Plus, I don't feel that I would have received the same customer service from another provider!

• K

  Kevin Duvall

  1.0

  Short version: My wife and I had most of our stuff shipped out on June 10 and it didn’t arrive until July 9. Long version: My wife, my one-year-old daughter, and I moved from northern West Virginia (roughly in the Pittsburgh area for those unfamiliar) to Chicago. We needed to have a “shipping pod” company move most of our belongings, so my wife went with ZippyShell. It was easy to schedule, and moving from our old house was fine, but things quickly went downhill. The rest of our experience is best organized with a timeline. June 10: The moving company contracted to pack up the shell and take it to the first warehouse comes and moves out everything we could fit. No issues. June 22: The morning after arriving in Chicago, we call to schedule the delivery to our house. After waiting two hours for a callback, a customer service representative informs us that our shell has not left its original storage warehouse. In other words, it’s been 12 days and the thing hasn’t even left the Pittsburgh area. The company flags our account as urgent. June 24 (morning): I call ZippyShell again to get an update. After another two hours of waiting for a callback, a representative confirms that our shell is now in the Chicago warehouse. The representative asks me for a preferred delivery date at least 48 hours from then and two back-up dates. I ask if the movers can come sooner because it’s already been two weeks since our shell left our old house. The rep says no because it can take 24 hours or so to even process the requests. OK. I choose June 26 for my preferred date and June 29 and 30 for my back-ups. June 24 (afternoon): ZippyShell sends my wife an e-mail confirming that our delivery will be July 2. I try to call, leave a callback number, and never get my call returned. June 25: After a couple more hours waiting for a callback, my wife gets to talk to a representative, who tells her that the soonest the contracted moving company can deliver is indeed July 2. Fine. July 2: ZippyShell sends my wife an email saying our delivery has been rescheduled to July 6. After waiting an hour or so on hold (because we’ve never gotten a call back in less than two hours), a representative informs us the truck that was booked to deliver our shell had broken down and will not be fixed until Monday. We spend another hour or so getting transferred around to various people only to be told that there is no other company available before Monday. A supervisor says the company will refund some of our money based on the delivery being “four days late.” Another member of management eventually agrees to increase the amount to be refunded because the shell was shipped late from Pittsburgh. July 6: ZippyShell sends my wife another email saying our delivery has been rescheduled for July 8. After an unusually short 10-15 minutes on hold, a representative informs me the warehouse had told ZippyShell that they are not available until Wednesday. The rep informs they can’t really guarantee any delivery dates because it all depends on the warehouse. A supervisor calls my wife back but doesn’t really give her any more information than this. My wife files a BBB complaint. July 8: Movers come to my house but there’s no truck. They’ve been informed the truck turned out to be too small for the shell. ZippyShell tells them drive to another part of the city, unload the shell, load the stuff onto another truck, and come back. They don’t come back, but I understand that might not be feasible in one day. A rep calls my wife at work (not me at home) to confirm with her that we want the movers to do this and come back tomorrow. July 9: After 29 days, the hostage situation finally ends and we get our shell delivered. A lot of our furniture is scratched, but who knows what stage of moving that happened in. I’ve never had a worse experience with any business. ZippyShell feels like a racket where they collect their customers’ money and then stuff their hands in their pockets and say “unfortunately there’s nothing we can do” when problems arise. Use any company except this.

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