PODS Moving & Storage
Horton, Lexington, KY

PODS Moving & Storage Reviews

3.2 stars based on 53 reviews

Featured Comments:

• T

  Terryn Bennett

  4.0

  The customer service agent that helped the initial order was amazing! She was kind and explained everything I needed to know and then some. The driver to dropped the POD off and pick up at our storage facility to be packed, was great! He was friendly and explained the process to us and made sure the POD was easy for us to access. The driver that dropped our POD off at our new residence was friendly and kind as well and went out of his way to drop the POD where I wanted it, rather then where it was easier for him. He had to maneuver and have patience to get it where I wanted. He was great! Same with the gentleman that picked the POD up after we were done unloading! Great experience other then pricing and size of PODS available to ship to Hawaii! We will definitely use again if needed and we will recommend to our family and friends!

  ---

  Response from the owner

  Moving isn't the easiest thing to do, so we're excited to hear we helped make the transition to your new home as simple as possible, Terryn. Thank you for choosing PODS!

• T

  Thomas Jason White

  4.0

  While fantastic on the front end, PODS could not honor the final delivery date as scheduled and did not notify me of this until less than 24 hours beforehand. I had to frantically reschedule freight elevator and movers to accommodate a different delivery day and time. Most things also couldn’t be handled online after the fact, so I repeatedly had to call to ask for information or make adjustments. This meant being on hold or waiting for a callback. I did find that chat agent responded more quickly.

  ---

  Response from the owner

  We appreciate you taking the time to share your experience with us, Thomas. It'll be shared with the right team as we depend on feedback such as yours to make our service the very best it can be.

• M

  Malissa B

  1.0

  Dont use this company! PODs customer service is awful! Schedule all of your pickups and deliveries in advance, and dont ever try to reschedule! The new date will be out far enough that you are guaranteed to be billed for additional storage. The service reps are able to schedule, reschedule, and take orders, but anything out of the ordinary is beyond their capability. We asked to speak to a supervisor, and were told that it would be a call back. No one ever called back. One of our PODs was undeliverable due to local ordinance...I looked up the ordinance, and PODs was wrong. It's been a week, and I still haven't found a way to speak to someone about it. Meanwhile. Additional storage fees have been charged. Don't use this company!

  ---

  Response from the owner

  We can understand how you're feeling and would like to research this further, Malissa. Can you please email [email protected] with your customer ID?

More reviews (7)